-Keeps records of customer interactions, processing customer accounts, and filing documents on an Oracle CRM.-Resolves 800+ weekly customer inquiries via phone and email.-Maintains customer records by updating account information and recording pertinent information such as addresses and phone numbers.-Handles routine customer care interactions and is adept at providing good telephone etiquette, listening skills, and empathy.-Creates service tickets and schedules customer appointments accurately.-Prepares product or service reports and tickets by collecting and analyzing customer information.

-Managed a customer service training program for all customer-facing employees. -Trained and mentored 50+ new employees on time management, conflict resolution, and efficient communication.-Boosted guest satisfaction scores on review sites by over 18%.-Thrived within high-volume environments, serving up to 200+ guests per shift.-Frequently assisted colleagues during rush periods to foster and promote teamwork while providing exceptional service and guest dining experience.-Consistently transferred to newly opened stores to help their teams start successfully and helped underperforming stores to improve customer service experiences and customer satisfaction ratings.-Manage & deescalate customer concerns and work to resolve them efficiently and effectively.

-Commended for flexibility in changing work hours when asked, often filling in for absent employees during scheduled days off. -Honored with repeated awards for cash-handling skills, with zero overages or shortages month-over-month. -Displayed a positive, helpful attitude on a daily basis that was praised by customers and employers alike.