Sierra Speaks Email & Phone Number

Brentwood, Tn, Us

• Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting• Coordination of the day to day operations of the practice• Promoting excellent customer service by all levels of the staff• Develops, implements, and maintains office policies and procedures• Trains a productive medical front desk team and conducts performance reviews with Vison Department Manager• Collects and organizes and sends off invoices to be analyzed by the financial advisory department.• Ensures that customer service standards are met.• Collaborates with techs, doctors, and executives.• Works with Vision department manager to set goals, objectives, and budgets.• Makes sure regulations, guidelines, and standards are followed.• Uses software for electronic medical records (EMR), billing, scheduling, and payroll software.

Greenville, South Carolina, Us

• Performed deep dives with healthcare datasets and identify relationships in the data and any gaps/issues.• Compiled, classified, and coded high volumes of patient data daily.• Secured patient information according to HIPAA protocols following strict procedures.• Obtained payments by completing and posting bills to medical insurance providers.• Coordinated high volume work by prioritizing tasks and organizing supplies.• Delivered exceptional customer service by welcoming visitors warmly and offering immediate assistance.• Analyzed data files, data layouts, and data dictionaries.• Effectively turned business questions into data analysis and provided meaningful recommendations on strategy.• Contributed to the generation and execution of test cases to validate that the source data had been re-mapped, transformed, and loaded.

Bolingbrook, Il, Us

• Maintained regular customer engagement with a focus on customer satisfaction and loyalty.• Scheduled appointments, meetings, and events in comprehensive master calendar.• Empathized with every aspect of the customer experience, putting customers’ needs first.• Collaborated cross-departmentally within ATI to establish and communicate best practices.• Served customers by going “above-and-beyond” to offer exceptional support for all needs.• Proactively engaged and escalated as needed to ensure customer needs and issues were addressed.• Protected company and customer data by consistently following ATI and HIPAA policies.• Helped customers with onboarding, establishing, and scaling their program.

Bachelor Of Science, Business Administration

Aesthetician/Esthetician And Skin Care Specialist