Experienced Billing Operations Manager with 10 years of diverse billing and management expertise. 🔹 About Me: I'm a results-driven Billing Operations Manager with a passion for optimizing financial processes and enhancing team performance. With over 10 years of hands-on experience in the field, I've had the privilege of leading and collaborating with cross-functional teams to achieve excellence in billing operations. 🔹 Professional Journey: Throughout my career, I've honed my skills in managing billing processes, overseeing accounts, and ensuring accuracy in financial transactions. My journey has taken me through roles such as Billing Specialist, AR Specialist, and Accounts Payable Specialist, allowing me to gain a comprehensive understanding of financial operations from various perspectives. 🔹 Leadership and Training: One of my strengths lies in leadership and training. As a Billing Operations Manager, I've had the opportunity to mentor and supervise teams, develop training programs, and implement policies and procedures that drive success. My commitment to fostering a culture of continuous improvement has led to enhanced productivity and work quality within my teams. 🔹 Problem Solver: I thrive on tackling complex billing issues and working collaboratively with stakeholders to find innovative solutions. Over the years, I've become adept at managing and fostering both internal and external relations and addressing client inquiries with professionalism and efficiency. 🔹 Adaptive and Forward-Thinking: In a constantly evolving financial landscape, adaptability and forward-thinking are paramount. I stay ahead of industry trends and leverage technology to streamline processes. My experience in implementing new features and tools has resulted in increased efficiency and accuracy. 🔹 Why Connect? I'm here to connect with like-minded professionals, share insights, and explore new opportunities in the billing and financial management space. Whether you're looking to optimize your billing processes, enhance team performance, or simply exchange ideas, I welcome the opportunity to connect and collaborate. Let's connect and chart the course for excellence in billing operations together!
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Account ManagerAioptiJacksonville, Fl, Us
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Client Operations ManagerParadise Advertising & Marketing Inc. Jul 2024 - PresentRemoteOversaw client billing projects, generating hundreds of invoices monthly while ensuring accuracy and timeliness.Established new partnerships to enhance operational efficiency and streamline processes.Oversaw end-to-end project ownership, from job opening to client billing and collections efforts.Conducted interdepartmental training sessions to streamline the workflow into billing processes.Serves as the subject matter expert on all aspects of the company's billing and collection processes. -
Manager, Production Billing & Account CoordinationParadise Advertising & Marketing Inc. Nov 2023 - Jul 2024In this position, I continued my Billing Operations Duties.
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Billing Operations ManagerParadise Advertising & Marketing Inc. Oct 2022 - Nov 2023Jacksonville, Florida, United StatesOversee the production billing process to ensure accuracy and timeliness on multi-million dollar accounts.Monitor billing discrepancies, resolve issues, and implement corrective actions.Manage accounts receivable and ensure timely collection of payments.Reconcile financial records related to billing and production activities.Identify inefficiencies in billing and account coordination processes and implement improvements.Develop and enforce standard operating procedures (SOPs).Provide training and mentoring to ensure the team’s efficiency and professional growth.Monitor team performance, set goals, and conduct regular evaluations.Foster collaboration between departments to improve billing and account coordination processes.Conduct audits to ensure accuracy in billing and account records.Handle escalations related to billing or account discrepancies professionally and effectively.Work with project management, account services, finance teams to ensure billing aligns with project deliverables and contractual obligations.
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Billing Specialist - Media And Sr. Billing SpecialistParadise Advertising & Marketing Inc. Nov 2020 - Oct 2022Jacksonville, Florida, United StatesPrepare, review, and process complex invoices across various accounts, ensuring accuracy through verification against contracts, purchase orders, and agreements.Manage and oversee billing cycles, including recurring, project-based, and custom schedules, ensuring timely submission and resolution of delays or errors.Investigate and resolve billing discrepancies, allocate payments accurately, and address escalated inquiries or disputes from clients and internal teams.Communicate billing policies, timelines, and adjustments to stakeholders, fostering positive client relationships through effective dispute resolution and negotiation.Identify and implement process improvements, leveraging best practices and tools to enhance billing accuracy, efficiency, and compliance.Develop, maintain, and enforce standard operating procedures (SOPs) for billing processes while generating reports, forecasts, and insights on revenue recognition and collections.Train, mentor, and oversee junior billing specialists, ensuring high standards of performance and team development through knowledge-sharing and review of completed work.
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Billing SpecialistOffice Pride Commercial Cleaning Services Mar 2019 - Nov 2020Palm Harbor, Florida, United StatesAs a Billing Services Specialist at Office Pride, I played a pivotal role in ensuring efficient and accurate billing processes for franchise owners and vendors. My responsibilities included responding to inquiries from franchise owners and vendors in a professional and timely manner, and demonstrating excellent communication skills. I meticulously input billing information into unique and client-specific billing systems according to established schedules. Additionally, I input vendor remittance information into Sage 300, facilitating check payments. In my role, I adjusted documents in Sage 300 per franchise owner requests and performed write-offs for unapplied cash, as well as made necessary tax corrections. Training franchise owners to understand reports, submit proper documents for processing, and comprehend invoicing procedures was another crucial aspect of my position. I also took the initiative to implement new invoicing portals, procedures, and policies to improve efficiency and accuracy. Collaboration was a key theme in my role as I worked closely with Collection Associates and the Collection Manager to obtain payments on overdue invoices. I extended my training expertise to the Collections and Operations teams, ensuring a deep understanding of invoicing processes. Additionally, I ran reports to ensure the accuracy of invoicing and created a calendar for morale events, including the recognition of service. -
Billing And Ar SpecialistElite Medical Staffing Aug 2017 - Mar 2019Clearwater, Florida, United StatesDuring my time as a Billing Specialist and AR Specialist at Elite Medical Staffing, I was responsible for managing the intricate billing processes associated with medical staffing. My role involved matching invoices with timecards, and meticulously verifying hours and bill rates to ensure accuracy in alignment with contract information. In cases where errors occurred, I collaborated with Branch and Sales Managers or the VP of Operations to rectify discrepancies. One of my significant accomplishments in this role was assuming the role of Training Manager. I developed comprehensive training materials that were instrumental in instructing all new hires in staffing, payroll, and billing procedures. This initiative significantly contributed to improving the onboarding process and the overall efficiency of the team. Additionally, I handled HR-related tasks for staffing employees, including inputting pay and billing information from nurse notes and timesheets. I also addressed payroll discrepancies when necessary, ensuring that employees were paid accurately and on time. My role extended to working with state and government agencies to ensure that correct policies and procedures were followed for both billing and staffing, demonstrating a commitment to compliance and accuracy. -
Accounts Payable SpecialistParallon Supply Chain Solutions Nov 2016 - Jul 2017Palm Harbor, Florida, United StatesIn my role as an Accounts Payable Specialist at Parallon Supply Chain Solutions, I was responsible for managing accounts payable processes with precision and attention to detail. I utilized several systems such as SMART, OnBase, Document Direct, and vendor websites to prepare documents for processing and to assist with reconciling purchase orders. My responsibilities included compiling and reviewing accounts payable documents and preparing document batches for processing, both in an automated system and through manual data entry. I also took the initiative to investigate and resolve any identified discrepancies, collaborating with contracting, purchasing, vendors, and hospitals to rectify errors promptly. To ensure the accurate and timely payment of invoices in accordance with department policies and procedures, I relied on various reports. My role required diligence and a high level of accuracy to maintain efficient accounts payable processes.
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Billing SpecalistGraebel Companies, Inc. Feb 2015 - Jul 2016Aurora, Colorado, United StatesAs a Billing Specialist at Graebel Inc, I managed billing processes efficiently with minimal oversight, showcasing my ability to work quickly and accurately. My responsibilities included using a General Ledger to ensure that items were billed within 30 days from the date of entry. I also matched billing documents with sensitive customer information to the billing system, ensuring billing accuracy. One of my significant achievements in this role was assuming the position of Training Manager. I developed training materials that played a vital role in instructing new hires on billing and customer-specific procedures, contributing to their success within the organization. Additionally, I worked as the Team Lead for billing the largest domestic customer, handling a minimum weekly bill of $6 million dollars with precision and attention to detail. Throughout my career, I have consistently demonstrated a commitment to excellence, accuracy, and efficiency in billing and related financial processes. My experiences have equipped me with a strong foundation in financial management and customer service, and I look forward to leveraging these skills in future opportunities. -
Finance Customer Service TechnicianUnited States Air Force Jun 2012 - Jan 2015Aurora, Colorado, United StatesDuring my tenure as a Financial Management Customer Service Technician in the United States Air Force, I had the privilege of serving in a role that demanded a high level of attention to detail and exceptional customer service skills. In this capacity, I handled a wide range of responsibilities, making significant contributions to the efficient operation of financial management processes. One of my primary areas of expertise was managing large cash and check deposits. I demonstrated proficiency in handling substantial sums of money, ensuring accurate recording, and maintaining the highest standards of security and accountability. This experience underscored my reliability and trustworthiness in managing financial transactions. In addition to my role in handling financial transactions, I held the position of Lead Customer Service Technician, where I had the responsibility of overseeing and coordinating customer service operations. This role required me to conduct administrative duties such as organizing files, creating spreadsheets, sending reports via fax, duplicating collateral materials, and digitizing documents for interdepartmental utilization. My attention to detail and organizational skills were crucial in ensuring the smooth functioning of these administrative processes. Throughout my tenure in the United States Air Force, I consistently demonstrated my commitment to delivering exceptional customer service, maintaining the highest standards of accuracy, and effectively managing complex financial and administrative tasks. These experiences have enriched my skill set and have prepared me to excel in roles that demand attention to detail, organizational excellence, and outstanding customer service.
Sierra Sanders Education Details
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Ridgewood High SchoolHigh School Diploma
Frequently Asked Questions about Sierra Sanders
What company does Sierra Sanders work for?
Sierra Sanders works for Aiopti
What is Sierra Sanders's role at the current company?
Sierra Sanders's current role is Account Manager.
What schools did Sierra Sanders attend?
Sierra Sanders attended Ridgewood High School.
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Sierra Sanders
Project Management | Graphic Design | Content Creation | Jill Of All TradesDallas, Tx
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