Manage National Operations for multi-site Manufacturing/Retail company. Multiple project management - Successful restructure of people/process, technology across all statesManage Customer Service and Satisfaction - through introduction of innovative practices and processes Manage International Imports and contract negotiations Execute and Manage National Sales BudgetCustomer and Stakeholder Engagement - build key industry relationships (nationally/internationally)Promote continuous improvement activities via internal reward and recognition program and performance management processes Provide Leadership and Training to site Managers and leadership teamSet Strategic direction/implementation (in conjunction with organisation vision and objectives)Implement and manage WHS strategy for organisationDevelopment and Implementation of Lean Management across all sitesOversight of operations (including budgets, financial planning and strategic direction)Project Manage new site development (including contract negotiations)

Lead and Mentor Senior Hospitality Team (across multi-sites) - build team success, reinforce company vision/objectivesOversee Customer Service and satisfaction results (using various communication tools to seek feedback and improve the customer experience)Sales (Food & Beverage, Conference & Events, Rooms Division) set budgets/forecastsFinancial management - P&L analysis, balance sheets, sales budgets, payrollHR management - oversight of staff recruitment/induction, performance reviews,Customer and Stakeholder Engagement - maintain existing contracts, maintain client relations (Internal and external), establish new business contactsStrategic Management - Continuous Improvement Identification - set and measure KPI's against service delivery, sales, expenditure

Accommodation, Venue and Facility management servicesOverall responsibility for managing operations of the company including:Sales Management – Develop and Manage annual sales strategy/budgetsFinancial management - P&L analysis, balance sheets, reporting, budget forecasts/actualsPeople management - Oversight of staff recruitment/induction, performance reviews, trainingClient/Customer Relationship – Ensure the client and customers experience is beyond expectation by providing a superior service and continuously seeking to improve.Set KPI's against service delivery contracts and report back to client monthly on outcomesLegal and Statutory requirements - risk assessments, Job Safety Analysis, manual handling and chemical safety,HACCP and other OH&S policiesLeadership Management – effectively lead and mentor staff to achieve organisation’s strategic objectives. Implement OHS strategy including associated training, maintenance of risk register Business Performance Management – Continue to increase revenue and seek continuous improvement opportunities.

Customer Service Management - Set KPI's for customer satisfaction and use communication tools for feedback from customers and staff. Provide training to staff to continuously improve customer experiences and satisfaction levels.Establish and reward and recognition program for the employees Financial management - P&L analysis, balance sheets, sales budgets, payrollPeople management - oversight of staff recruitment/induction, development and performance reviews, promotion of an inclusive and safe workplace Client Relationship management – Introduce new clients whilst maintaining existing and seek opportunities to establish new clients through industry events/engagementLeadership Management – effectively lead and motivate staff to achieve organizations strategic objectives. Inventory Management - maintain stock levels and produce usage/wastage reportsEstablish Supplier portfolio - negotiate best rates for goods and services and establish contracts. Promote new business strategies through marketing campaigns. competitors analysis, promotional launches, attending relevant industry conferences and events.Sales Management – Track sales reports, provide training/mentoring, develop sales budgets/forecasts