Being a growth-focused and client-centric Senior Director – Customer Service, I demonstrated stellar record of achievements in delivering exceptional customer service and support, building, leading, and training high-performing teams, managing several programs across multiple geographical locations, surpassing sales quotas, streamlining and analyzing processes, developing and implementing innovative strategies, ensuring optimal client satisfaction, and delivering conflict resolution.As an analytical, resourceful, driven, and highly-focused customer service leader, with proven expertise in ensuring top-notch customer service while completing work ahead of schedule to ensure customer success, optimal client satisfaction, and long-term retention.What makes me stand out are my solid skills in streamlining customer service operations, improving customer experience levels, boosting sales, driving continuous business process improvement, meeting client expectations and goals, adhering to overall Federal and Provincial laws, and executing collection CRM application. Business clients, key stakeholders, and employees recognize me for my excellent communication, analytical, and interpersonal skills with distinctive ability to build enduring rapports that achieved challenging business goals.Some of my key milestones including: • Recognized for improving NPS from -2 to 34 within a year by ensuring the delivery of top-flight customer service.• Decreased regulatory complaints from monthly average of 32 to 6 last fiscal year by proposing appropriate solutions, customer disputes by 58% YoY, and resolution time by 65% YoY.• Contributed to the success of company progression by increasing revenue per employee from $3500 to $5400 in 120 days.• Acknowledged for improving campaign performance by ~200% as well as saving vendors within a 90 day period.