Key Responsibilities and Accountabilities:Responsible for the developing and maintaining Vanilla Undergrounds e-commerce platforms and systems.Specific Responsibilities and Accountabilities: Maintain and develop integrations between business systems and applications. Assist in the addition of new marketplaces or opportunities to the business. Develop reporting applications and dashboards to suit the business needs. Maintain stock and data accuracy across all platforms. Improve workflow by implementing or improving systems. Improve database data. Maintain SQL and MYSQL databases ensuring maximum efficiency. Support co-workers in the use of systems and ensure that you have a good understanding of all business applications. Understand key financials and be able to assist in price manipulation both at product and shipping levels to support profit margins. Assist the IT administrator where required to maintain hardware, software and any additional tasks. Any additional task as laid out by business managers.

The key responsibilities are:• Software design, development and implementation.• Database design and development and maintenance.• Epos development and implementation.• Training for new software installation.• CCTV installation.

I am currently responsible for all FSL process for different projects and coordinating stock movement, planning deliveries and collections throughout the UK & Northern Ireland for several high profile customers. In this high pressure position I ensure all tasks are completed within service level agreements(SLA) with all customers. Key Responsibilities:• I am managing different project for FSL.• I am making confident decisions whilst adhering to agreed targets.• I have developed strong working relationships with all customers, meeting and often exceeding their requirements.• I am attending conference call with customers.• Regularly I use FSL trackers (excel), TrackTrans database system, BOARD reporting systems, and SAP• I have also helped improve working relationships between teams, increasing productivity and performance through the production of training matrixes for all staff to follow.• Data error analysis, modeling and plot into graph.• KPI report and analyze data,• Create CRM report, analyze and presentation,• Assist system administrator at site to develop various computer program for FSL and other departments.I understand the importance of going the extra mile for the benefit of the company. On my free time I am visist other department to help them with their work process. Also, I help them to develop or update any existing VBA program.As a result of this I believe I have become respected and recognized by all associated customers and my colleagues.

Responsible for the whole manual eliminate test process of the equipments of BTS, MW links, from planning, through test plan development, execution & result reporting. Also involved in the development and improvement of the test functions, putting forward suggestions and implementing plans accordingly.Key Responsibilities:• Respond to customer’s fault and technical support queries in a polite and professional manner.• Deal with STK, prioritize them and distribute work load to the team members accordingly.• Install and configure of test equipments.• Obtain Field return unit's fault, using orange tracking system and test them.• Make priority of work according to business demand.• Assign task for other staff member.• Organize, conduct and support test activities.• Involved in performance test and integration test. • Participate in audits and reviews of test, highlight areas for improvement.• Report to the test manager any issues or potential prioritization conflicts.• Assisting in the site system software troubleshoot.• Keep record of the tested equipments and generate report according to management demand.

Undertake comprehensive management of daily operational activities within a demanding environment. Implement complete business development strategies, supervise eight staff members, and ensure efficiency at all times. Facilitate training program to enhance individual and collective performance and devise shift-Rota.Key Responsibilities:• Take over shift responsibilities.• Ensure quality and quantity according to company standard.• Motivate staffs to get their best for the business.• Communicate with upper management.• Try to solve any issue during the shift.• Establishing sound customer relation.• Carrying out financial, stock and price control.

Guide Passenger to reach their destination efficiently and quickly when the underground is closed.

Dealing with customers according their demand.Maintain liaison with manager.Helping other colleagues who required help.

Establish and maintain computer system network.Troubleshooting system and network problemsRunning network applications to support system and usersWeb development using ASP and PHP with SQL server and MySql.Develop and testing different types of software.Generating new ideas and share with colleagues.Actively related with customer to train about new software.SOFTWARE TOOLS, simulators and languagesMs OfficeMatlab, Packet Tracer and OPNETC, C++, JAVA, VB, SQL Server, Oracle and Developer, ASP and PHP, MySQLAccademic qualificationsMSc