I enjoy finding ways in which companies can thrive through a cohesive vision of what excellent IT looks like. This often involves ensuring that everything - from processes to systems - are easy and intuitive to use, whilst not compromising on controlling the elements that really do need to be controlled. I believe that keeping a focus on the overall customer experience – whether that customer is internal or external – is critical to being a successful organisation in the modern world.I have managed IT Operations across industries including pharmaceutical, media, finance, technology and managed services. I understand effective outsourcing (/insourcing) strategies and the implementation and management of ITIL processes across the entire Service Lifecycle.I have an excellent track record of effectively managing the teams supporting large infrastructure, cloud and web hosting estates, both at a ‘hands on’ technical governance level, and using a ‘servant leadership’ style of people management.As a Business Partner, I have helped to bridge the gap between technology and wider business needs, engaging with key stakeholders at all levels, and articulating complex technical concepts to a non-IT audience. I believe in building relationships in organisations that empower the business to deliver technology-led transformation, ensuring the focus is always on delivering a great customer experience and added business value.