Simon Adams Email & Phone Number

Kingsbridge, Gb

United Kingdom

Working with organisations to drive more effective use of IT, including operations processes, the design and creation of websites, data security, and more effective use of tools such as Microsoft 365.

Weybridge, England, United Kingdom

An Associate Director role, acting as Strategic interface between IS (Information Systems) and the EMEA sales affiliate businesses, with a primary focus on defined Major Markets. Key focus areas include IS business alignment, solution discovery, risk management and relationship management.➤ Migration of business entities in each country towards a more standardised global services and support model, whilst ensuring that global solutions met the local business needs.

Chertsey, England, United Kingdom

Global Global Service Delivery Management role with a focus on improving datacentre operations (including Azure IaaS), and on consolidating support and management processes and operations globally. Optimised many different areas including Capacity Management, Backup Reporting and IaaS control processes.

Chertsey, England, United Kingdom

Appointed to oversee outsourced IT service delivery to Astellas including service integration (SIAM) across 24 EMEA countries, adhering to Pharmaceutical GxP and financial JSOX regulations. ➤ Initial focus was on agreeing global processes and on stabilisation following transition to a single global service provider, ensuring operational reliability and regulatory compliance (GxP, JSOX).➤ Led the service management governance of infrastructure supporting applications and services, including servers, network, firewalls, remote access, Citrix, Active Directory (DHCP/DDNS/LDAP), Backups, and Exchange.➤ Provision of Service Desk in 14 languages, knowledge management, ‘shift to the left’, Remedy ITSM tools. Full oversight of processes including incident and problem management, including emergency changes and remediation.➤ Supported End User Computing (EUC) for circa 5,000 EMEA users, including workstation build, applications, patching and updates, iPhones, iPads, MDM, and support via local engineers.

Canary Wharf

Delivery of Datacentre and Web hosting facilities and infrastructure for a wide range internal and B2C global services, along with the re-alignment of policies, standards and technologies. ➤ Oversaw the Data Centre environment, and Disaster Recovery (DR) (including testing and VMWare SRM). Managed ITIL-best practice processes, risk, service delivery and SLAs.➤ Enhanced overall customer relationship via offshoring and moving to resilient infrastructure; created better ‘end-to-end’ project lifecycle gateways to ensure synergy between delivery teams.

Canary Wharf

Senior Operations Manager, providing client-facing service delivery and support to PwC, including management and technical governance across diverse teams and services provided to the client.➤ Server Management Group (SMG): Support team for VMware clusters and storage infrastructure, VDI, Active Directory infrastructure and 1000+ application servers.➤ Web and Enterprise Systems (WES): Support team for internally and externally facing PwC web hosting environments, supporting 300+ critical applications, using IBM Websphere Application Server, IIS and Sun Enterprise Directory, all hosted on 1500+ Solaris and Windows servers.➤ EMEA Shared Services (ESS): Support team for all core services in the 84 PwC EMEA territories, including firewalls, mail routing/filtering, and Remote Access/dVPN.➤ Systems Management: Support team for the monitoring, reporting and alerting systems across the PwC estate. The tools used include a range of BMC products.➤ Improved the interaction between operational teams and ITIL functions for the account, and introduced effective service transition gateways, ensuring ongoing high quality of service and SLAs

Management of all EMEA based systems. Analysis of large Clinical Trials datasets using SPSS / ANOVA models etc.

Foundation, Computer Science (Completed 1St Year)

Education record