Sigal Haims Email & Phone Number

Herzliya, Tel Aviv District, Israel

- Managing the department’s internal site and Slack channel- I have developed a deep understanding of our relevant products and associated processes. Through this knowledge, I effectively simplify complex processes and technical issues, creating user-friendly documentation and communications that enable seamless comprehension and adoption by all stakeholders.- Preserve knowledge within the IS department through the creation and organization of content. I initiated a project to improve the department’s internal site, ensuring that the knowledge base remains relevant and valuable. - Collaborate closely with stakeholders from various departments, including the Salesforce and Finance application business units, BPM, Revenue, and more. Fostering cross-functional alignment and effective knowledge sharing.- Actively participate in the AI committee, driving the incorporation of AI technology into the company. Engage with diverse stakeholders to identify and understand the company's specific AI needs and create use cases to demonstrate AI's potential benefits and applications within the organization.- Assist the L&D department with implementing AI-related learning initiatives, empowering employees to acquire new skills and knowledge in alignment with the company's AI strategy.

Israel

o Collaborated closely with Market partners from the US & EMEA, Support vendors and internal HQ teams (DTC, Legal, Marketing, Customer Care) to ensure all knowledgebase content meets brand and market standards and is implemented across channelso Developed and implemented content management policies and procedures to improve the accuracy and consistency of information, both internal and consumer facing. Managed and improved geographic market-specific internal knowledge base.o Created and led training sessions on various systems and new content policieso Reviewed the information architecture with the goal of ensuring information is easily searchable and accessible on the Sodastream support website.

Israel

Business Development Effortso Founded and managed a successful B2C business which grew to a team of 5 under my management, and yielded annual revenue growth of ~200% in the first 5 years and 100% thereaftero Initiated a designated learning institute for teaching professional hair styling, while developing training programs, as well as hiring and mentoring the professional instructorso Developed digital courses end-to-end including marketing content, production, designated website and handling all defrayment aspects. Product line was amplified annual revenue increased by 187%o Built and upgraded 3 successful websites for several product lines using Wix and WordPress platforms, which increased traffic to the business by 335%Marketing Efforts o Established the business’ strategy and defined semi-annual working plans and business targets which drove the business to reach top-industry targets o Created and managed innovative loyalty programs for customers, aimed to build an exclusive community. Built trust-based and long-term relationships with customers while committed to supplying a personal and professional service to ensure high satisfaction and retention level. These efforts led to annual growth of customer base by 150% annually and student base by 100%o Developed group seminars and building distribution lists using mail-chimp and Rav-Messero Executed upsell events and business partnerships with organizations and colleagueso Ran digital marketing campaigns over Facebook while engaging with an external suppliero Performed A/B testing and analyzed the campaigns’ data for deriving insights to assure efficiency and the optimization of the campaigns• Initiated various volunteering events aiming for fundraising for a unique NGO • Responsible for all purchase needs according to tight budget constraints while negotiating with suppliers and closely monitoring the inventory

Planned weddings A-Z while coordinating between couples and potential suppliers to ensure the optimum wedding experience

• Investigated customer complaints and responsible for supplying an optimum service experience while collaborating with the company’s US branches• Represented the company in small claim courts following customers’ lawsuits