Sigfried Rayburn Soria Email & Phone Number

Parañaque, National Capital Region, Philippines

1. Owns Program and Project management of all Healthcare & Wellness campaigns. Highly Involved in the planning, mobilization, implementation, and launching of the campaign. 2. Directly reports to the CEO/President, and provides High-level Project Plans and Proposals depicting business to Associate - and Campaign-Level, KPI Performance Monitoring, Workforce.

Taguig, National Capital Region, Philippines

1. Operations point of contact for day-to-day operations, including but not limited to, facilitating issue resolution, and meeting goals and targets.2. Conduct performance reviews and participate in performance management initiatives.3. Acts as a liaison for both internal and external groups for program initiatives.4. Contribute to creating, launching, and.

Pasig, National Capital Region, Philippines

Provides daily support/mentoring/training to new hires as well as existing staff.1. Establish, implement and monitor KPIs set by the clients.2. Implement policies, deadlines and standards set by the clients.· Provide subject matter expertise in handling escalated customer calls as needed.3. Lead, coach, recognize and develop a team of Employees in all.

Metro Manila, National Capital Region, Philippines

San Pedro, Calabarzon, Philippines

1. Deliver Performance management2. Perform 1 on 1, team meeting, coaching, mentoring of subordinates (Agents and Jr. Team Leaders)3. Leadership and development for Jr. Team Leaders4. Run Team/s Scheduling (WFM)5. Create and present Operational Business Performance Reporting (RTA)6. Weekly operations business performance review.7. Create/ Review. Modify.

Antipolo City, Rizal

1. Deliver to operational and customer performance goals through business planning, analytics and strategy.2. Maximize revenue generation to reach long and short term financial projects.3. Organize and prioritize projects in a fast paced and deadline-oriented business 4. Analyze business performance variation and implement coaching strategies to address.

Quezon City, National Capital Region, Philippines

1. Founded and established a successful transport services company specializing in Car taxi services2. Developed and implemented strategic plans to expand service offerings and geographic reach, resulting in 80% annual revenue growth.3. Managed a fleet of 10 vehicles, ensuring optimal utilization and maintenance to minimize downtime and reduce operating.

OCC, EDSA cor. Qurzon ave. Quzon City

• Deliver to operational and customer performance goals through coaching, motivating and mentoring a group of service desk and retail telecom analysts.
• Actively foster an engaging and customer focused culture within the 2 sub LOB's
• Implement plans to improve customer experience.
• Proactively seek to better enable your group to deliver superior customer service Have a deep understanding of NPS frame work and how passive, detractor and advocacy impacts how our customer service experience is rated.
• Analyze LOB performance variation and implement coaching strategies to address outlier teams
• Coach the end to end components required to deliver a premium customer experience and lead successful group/team sessions.

Buendia, Makati City

Evaluates, provides feedback, mentors and motivates employees to provide excellent customer service, while improving call quality and performance metrics. 2. Analyzes call statistics to ensure performance and quality standards are met. 3. Resolves worker issues or submits unsettled issues to the HR Department for appropriate action. 4. Handles supervisor.

Makati City

1. Provide technical support for IP phones and PBX systems. 2. Troubleshoot and resolve asterisk PBX servers glitches and outages. 3. Learn new products & increase one’s technical knowhow. 4. Create and execute a business process that invokes support and resolution for client business needs. 5. Lead support engineers on implementing process change with new.

Upper Mckinley Hill, Taguig City

1. Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. 2. Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel). 3. Filter and escalate enquiries relating to other aspects of the Thomson.

Alfonso, Cavite

1. Manages Day to Day farm operations.2. Collects and analyzes farm data.3. Maintains safe working environment for farm workers.

Bacoor, Cavite

1. Manages Front Line Agent’s and Agent Support Group who are providing technical phone assistance to HP notebook consumers. 2. Enclosed with process and technical escalations. 3. Enclosed with escalation process and generates reports on a timely basis. 4. Provides outmost support and discipline to the team ensuring a suitable working environment. 5. Shift.

Eastwood City, Quezon City

1. Maintain Team's working attitude to its most professional level. 2. Provides out most support to team members and provide interpersonal grooming for growth. 3. Engaged with inbound voice support for clients from the United States and Canada for TOSHIBA notebook’s and desktops. We also engage in extensive troubleshooting with the issues reported by.

Eastwood City, Quezon City

1. Manages team conformance to company's regulations and standards. Extend support and assistance to agents on how they can improve and develop their skills and talents. 2. Engaged with inbound voice and chat clients from the United States and Canada regarding installation and troubleshooting of wired and wireless computer networking devices such as.

Eastwood City, Quezon City

1. Manages an outbound sales team to perform on the standards set by the company to non-existing card holders. 2. Performs random quality check with a corresponding coaching session with the sales agent pointing out AFI’s and achievements as well as providing utmost resolution for improvements.

Bachelor'S Degree, Mechanical Engineering

Itm, Management Information Systems, General

Associate'S Degree, Information Technology