Building1. Tenant Management - It is a Revenue Ops Platform, being developed from scratch so that it can be scalable to address the end-to-end management of the tenants.2. Manage Subscription - A customer centric Product which helps customers to track subscription related information.

Having worked as a Customer Success Management (CSM) Analyst, I bring a wealth of experience in driving client success and revenue growth within the Software as a Service (SaaS) industry.My expertise encompasses various aspects of customer success:1. Customer Onboarding: I specialized in orchestrating seamless onboarding experiences for new clients, guiding them through the platform to achieve their desired outcomes quickly and efficiently.2. Customer Support: I was dedicated to providing exceptional support services, ensuring prompt resolution of customer queries and maintaining high satisfaction rates. With a strong technical background, I efficiently resolved complex issues to minimize service disruptions and ensure client satisfaction, which also dealt with Troubleshooting Expertise.3. Upselling Efforts: Leveraging data analysis, I identified upselling opportunities and tailored solutions to meet evolving customer needs, driving revenue growth.4. Churn Reduction: I proactively analyzed churn data to identify and address underlying issues, thereby reducing customer attrition and fostering long-term relationships.5. Sales & Acquisition: While not directly involved in customer acquisition, I collaborated with the sales team to provide valuable insights from a customer success perspective, optimizing LeadSquared's overall sales strategy.By leveraging these skills and experiences, I consistently delivered exceptional SaaS experiences and contributed significantly to the success of LeadSquared.

While working as an Business Analyst - Product Management led the process of gathering functional and technical requirements from banking and financial services clients, designing tailored solutions, configuring systems, and providing comprehensive support during User Acceptance Testing (UAT). My role encompassed translating client needs into actionable plans, ensuring seamless implementation, and delivering robust solutions aligned with industry standards.

As a Full Stack Developer, I specialized in building responsive web applications using modern technologies such as React, and Node. JS, and MongoDB