> Perform Internal Quality Audit based on ISO 9001:2000 in Telkomsel Contact Center, especially in GraPARI and Call Center.> Develop the KPI-Key Perfomance Index parameters (valuation parameters, the target and the portion of each parameter) for 84 GraPARI, 11 Dept. Service Management, 4 Division and 1 Sub-Directorate.> Perform measurement and data analysis for Service Improvement for every contact center all over Indonesia by querying data from customer transaction… Show more > Perform Internal Quality Audit based on ISO 9001:2000 in Telkomsel Contact Center, especially in GraPARI and Call Center.> Develop the KPI-Key Perfomance Index parameters (valuation parameters, the target and the portion of each parameter) for 84 GraPARI, 11 Dept. Service Management, 4 Division and 1 Sub-Directorate.> Perform measurement and data analysis for Service Improvement for every contact center all over Indonesia by querying data from customer transaction database.> Responsible for weekly report customer complaint to Top Management, Network and Problem Escalation teams.> Handling Structural Problem in Telkomsel for Customer Satisfaction such as improvement performance activation handling for Change Card for Prepaid Customer, minimize error for Telkomsel Flash Activation.> Analize, Summary and Deliver Regulatory Compliance Report (Quality of Service) to comply Government Regulatory (Regulation of the Minister of Communications and Information Technology 12/PER/M.KOMINFO/4/2008) to the Regulatory Affair dan BRTI (Badan Regulasi dan Telekomunikasi Indonesia).> Create new and enhancement application requirements that meets the need of business process.> Ensure the availability of KPI achieved value for each GraPARI and Service Management all over Indonesia.> Provide data analysis transaction for achieving sales target at GraPARI.> Create new and enhancement application requirements that meets the need of business process. Show less

> Perform measurement and analyze of Customer Service Performance and Standard Operational Procedure (SOP) Performance on Telkomsel Contact Center such as GraPARI, Call Center and GeraiHALO all over Indonesia.> Perform measurement and data analysis for Service Improvement for every contact center all over Indonesia by querying data from customer transaction database.> Perform Internal Quality Audit based on ISO 9001:2000 in Telkomsel Contact Center, especially in… Show more > Perform measurement and analyze of Customer Service Performance and Standard Operational Procedure (SOP) Performance on Telkomsel Contact Center such as GraPARI, Call Center and GeraiHALO all over Indonesia.> Perform measurement and data analysis for Service Improvement for every contact center all over Indonesia by querying data from customer transaction database.> Perform Internal Quality Audit based on ISO 9001:2000 in Telkomsel Contact Center, especially in GraPARI and Call Center.> Handling Structural Problem in Telkomsel for Customer Satisfaction such as improvement performance activation handling for Change Card for Prepaid Customer, minimize error for Telkomsel Flash Activation.> Analize, Summarize and Deliver Regulatory Compliance Report (Quality of Service) to comply Government Regulatory (Regulation of the Minister of Communications and Information Technology 12/PER/M.KOMINFO/4/2008) to the Regulatory Affair dan BRTI (Badan Regulasi dan Telekomunikasi Indonesia). Show less

> Perform full software testing of DVD Player model and its derivatives> Create and maintain test cases for DVD Player software testing> Minimize basic problems during development of DVD Player model> Support the development of Samsung DVD Players> Minimize side effects during development of DVD Player model.> Utilize IBM Rational ClearCase for source code management.> Utilize IBM Rational ClearQuest for bug tracking system

> Responsible for achieving of sales target in daily, monthly and annually> Hold the responsibility of daily sales and financial report> Supervise the work performance of customer service (Garda Depan)> Take care of weekly and monthly report> Monitoring stock availability