- Review, classify and/or remove content according to client guidelines, using specific tools and channels;- Understand and remain updated on changing client policies and guidelines;- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team;

- More than 130 customs clearances completed per day;- Maintained customer relationships with more than 100 Italian clients per day;- Delivered high-level client satisfaction.

- Implemented the Email Marketing strategy (Weekly Newsletter, campaigns, abandoned carts) through the E-Goi platform;- Applied SEO Copywriting to optimize website pages for in order to rank them on Google;- Established the brand's online presence on Facebook and Instagram.

- Helped in the execution and maintenance of the visual guidelines in the Women department;- Ensured per day the conversion of 40% of customers to H&M Members;- Assured individual performance that consistently met or exceeded sales;

- Helped in the execution and maintenance of the visual guidelines in the Women department;- Attended and participated in information and training programs;- Assured individual performance that consistently met or exceeded sales.

- Developed and implemented the visual and written concept of Memerize Store on social media (Instagram);- Organically increased the number of followers;- Increased the number of contacts of people interested in the brand's products.

- Managed to get people to visit the second hand store installation @caprichoatoa at the Fashion Meeting Festival through my content production work on Instagram;- Got good interaction results (likes, shares, comments) in the publications of the beauty professional @danilodonadeli on Instagram during and after the end of the Fashion Meeting Festival (November 11th - December 17th);- Got a new client for oN! Hub through my content production work at the Fashion Meeting Festival.

- Created and implemented the event "VM Day", focused on sharing experiences and news in the Visual Merchandising department;- Created and implemented @minutovm's social media content program (Instagram/YouTube);- Created and implemented the training program for Visual Merchandising employees.

- Renovated 4 Grippon stores according to the brand's standards.

- Created and implemented the basic merchandising guidelines for the 80 Authentic Feet stores; - Developed the cluster concept (XS, S, M, L, XL, XXL) according to the PDV's size and the type of product sold in order to facilitate visual merchandising strategies;- Renovated 4 Authentic Feet stores according to the brand's standards.

- On average, 40 calls a day dealing with foreign exchange operations of domestic as well foreign currencies;- Guaranteed an average of 98% of satisfaction in quality monitoring;- The only clerk to provide service in English.

- On average, 40 calls a day resolving demands of investment funds, CDBs, shares and other investment products;- Got the CPA-20 (Professional Certification ANBIMA) in 2015 to guarantee that I could carry out activities of commercialization and distribution of investment products in call center directly with qualified investors (private, corporate and institutional investors);- Got the CEA (Investment Specialist Certification ANBIMA) in 2016 to be an Investment Specialist at financial market, so I could recommend investment products to clients in various industries and also advising account managers.

- On average, 60 calls a day resolving failures in the bank's softwares and website;- On average, 20 occurrences completed per day;- Winner of PRAD (Performance-Based Pay Program) Award in 2015 for achieving the best results of 2015 as a Technical Suport Specialist.

- Responsible for increasing my team results by mentoring colleagues in how they could improve their skills in telemarketing service;- Co-worked with my supervisor to guarantee the objectives would be acomplished which gave her the "Precious Pearl" Supervisor Award in 2014;- Winner of the "Precious Pearl" Agent Award in 2014 for achieving the best results of 3 months consecutives (January, February and March).

- Presented credit proposals, all of them approved by the bank branch credit committee;- Ensured that all new corporate accounts were profitable on a scale of 1 to 5 (average of 4.8% per month); - Got the CPA-10 (Professional Certification ANBIMA) in 2010 to work in the distribution of investment products at the bank branch;

- More than 200 authentications per day on invoices, cash withdrawals, transfers, deposits, etc;- Cross-sells 10 products per day;- Checked and balanced 5 automatic teller machines (ATM) in 30 minutes;

- More than 200 customer queries answered per day about product information, policies and banking services;- Ensured per day the conversion of 10% of customers to digital channels (internet banking, ATM and mobile banking);- Ensured the waiting time in the queue of 15 minutes on regular days and 30 minutes on the busiest days.