Produits d'accueil solides naturels et 100% faits en FranceZero plastic amenities : natural formulas & 100% Made in FranceProduits sur-mesure à l'image de votre établissement sans minimum de quantité.Tailor made amenities with no MOQs.

Develop and manage an international network of villa inspectors through the following tasks:- Create and manage the recruitment process- Drawing up of contracts- Fully create and manage the training documents and processes- Follow up of all inspectors and management of the gathered information during the inspectionRequalification of the existing villa portfolio in all destinations following the villa inspectionsCreate and develop an internal newsletter to support the commercial team

Managed a portfolio of over 300 international clients;Assisted clients in the preparation of their stay in order to make them have a tremendous experience ;Established special relationship with property owners and ensured that the information published on the website is reliable ; Negotiated and drafted lease agreements ;Participated in the development of the housing portfolio of existing and new destinations ;Contributed in the general improvement of the client experience with the brand

• Implemented direct e-mailing marketing campaigns for the South Asian zone• Supported the coordination of the clientele actions (mailings, e-mailings, offline and online in-store support tools) through a constant dialogue with the zones, countries and different departments within the company (digital, communication & editions, internal creative agency, product marketing teams)• Supported all the operational duties linked to the unrolling of the client communication actions• Followed up logistics and shipping coordination and liaison with the warehouses for brochures and store support tools delivery• Monitored and analysed the client communication actions performances• Performed regular benchmarks for the emailing campaign actions

• Supported the management of the Carte Printemps: development and improvement ofcustomer service and customer relations through the management of 30 front office employees • Monitored and analysed the financial performance of the Carte Printemps• Helped ensuring compliance of the loyalty program with the applicable legislation on consumer credit• Monitored segmented offers targeting the development of the local customer base• Implemented and monitored “challenges” for the sales force in collaboration with Crédit Agricole Consumer Finance

Welcomed clients and ensured that each customer received outstanding service (following a training on in-store customer experience by Chanel)