Sigrid Heuser-Cohen Email & Phone Number

Wheaton, Maryland

• Develop and manage budgets for the IT Division, serving Montgomery County Parks and Planning Departments. Collaborate with IT and Department leadership to fund new initiatives, program enhancements, and major known commitments for short and long-term planning.• Spend $3+ Million non-personnel annual IT operating budgets via contracts, purchase orders, and credit card to support the IT needs Parks and Planning Departments with 1,000 end users. Encumber funds for purchase orders and contracts via procurement applications. Interface with Central Purchasing on procurement needs which require competitive bidding, riding existing contracts, and exemption from the competitive bidding process.• Produce ad-hoc reporting, research, and analysis of expenditures, cost savings, and related trends and opportunities to the IT Division leadership.• Author project plans and management plans on a diverse range of topics. • Perform a wide variety of special projects, largely for process and cost improvements, and manage many ongoing activities including: o Manage Tech Team Schedule for all weekend and holiday on-call assignments, and pre-assignments for Essential Employee for Emergencies with Closures.o Authored and presented ‘ITI – Tales of Resilience during COVID’ to the Executive Director, Chairman of the Board, and Director of Montgomery County Parks.o Produced cost-benefit analysis of contracted telecom billing auditing services over a 7-year period which resulted in significant changes to 4-way cost split among 4 participating departments. o Serve as Administrator of LinkedIn Learning Enterprise account which serves 2,749 end users in Montgomery and Prince George’s Counties, which I implemented in 2018, significantly reducing the cost per license. o Serve as Division Vehicle Administrator, ensuring proper vehicle use, vehicle use reporting, and vehicle inspection reporting. • Ghost Writer for Division Chief, Assistant Division Chief, other leadership and colleagues.

Alexandria, Virginia

Project managing over 35 diverse programs, projects, and initiatives. Creating standardized tools and templates to capture the objectives, deliverables, milestones, and timeframes for each initiative. Creating templates to report status to the executive team and Board of Directors. Presenting status in executive team meetings. Also producing intelligence profiles on targeted organizations for the company president and VP of Strategy.

Washington, D.C.

• Analyzed Web site survey results, search term reports, Web site usage, and call center reporting to determine customer needs, and implement Web site improvements and promotional messaging for relevant resources.• Wrote and edited content for publication on the Web site home page, top-priority product pages including support documents, and articles for the customer online newsletter.• Developed, designed and implemented strategies to increase awareness and usage of customer education opportunities and supporting resources to reduce support center call volume and increase accuracy and performance. • Wrote communications announcements to inform or promote employees and customers of new or existing resources, and changes to technology, products, policies and processes.• Created collateral for national annual industry conference at which the company President/CEO, and other leaders were speakers. Published a hyperlink-enriched version on the Web site as a one-stop access point for customer resources.• Project-managed the development and launch of a first-ever Web-based knowledge database tool with answers to over 600 frequently-asked questions for customer and employee use: o Created all supporting documents including the Communications Plan, announcement, quick-reference guide, detailed training guide for authors and publishers, and post-launch user survey. o Conducted pre-launch testing and facilitated issue resolution. o Performed analysis of survey results and ongoing user ratings and usage reports for continual optimization of the tool.

Provided innovative marketing and communications expertise to improve the company image, provide sales support and increase awareness of competitor activity.• Designed entirely new website. Benchmarked 7 competitor websites.• Developed and facilitated workshops with the Executive Committee and new president to formulate new corporate vision, 5-prong mission statement and first-ever slogan. • Wrote first-ever, comprehensive analysis on the company's top competitor.

Provided leadership and comprehensive communications expertise to the largest division worldwide:• Published the monthly alternate fuels usage and gross savings performance report • Facilitated alternate fuels meetings and conference calls • Acted as single point of contact for all North America Cement Division web inquires. • Wrote and edited internal communications and advertising content.• Provided month and year-to-date summaries to Vice President on seven budgets• Developed and facilitated training to all topic owners and core team members of North American Alternate Fuels electronic library. Managed e-library.

Multiple Client Sites In Northern Virginia

Provided clients with project management, process development and product development expertise.Project Management:• Developed service delivery processes for several product initiatives. Conducted weekly meetings with all impacted line organizations (Sales, Order Entry, Customer Service, Provisioning, Field Operations) to prepare for product launch. Facilitated issue identification and problem resolution.• Developed series of job aids to assist internal organizations with writing accurate orders including codes, timeframes, provisioning requirements, billing account numbers, website addresses for on-line handbooks and technical reference materials.• Researched each vendor's unique web-based ordering guidelines. Facilitated pre-launch testing with vendors. Product Development: • Developed and implemented systems requirements and procedures for Marketing, Sales, Service and Billing for Videophone launch. Conducted systems tests. • Project-managed promotions by translating Marketing's ever-changing suite of promotion requests into billing specifications. Co-authored billing process documents including promotions handbook and promotion initiation request form.

International Marketing and Sales Trainer (1992 – 1993)Developed and facilitated training to all sales teams in Boston, New York, Philadelphia and Washington, D.C.Corporate Receivables Management Trainer (1988 – 1992)Developed and facilitated training to 120-member organization, including customer satisfaction and collection skills, and effective use of collection, accounts receivables and customer information computer systems.

Project Management

Pursuing PMP (Project Management Professional) certification. Completed required courses.

M.S., Management

B.A., German, English, Teaching Certification