Sigrid Van Duffel
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Sigrid Van Duffel Email & Phone Number

Director Customer Experience at SD Worx
Location: Putte, Flemish Region, Belgium 12 work roles 5 schools
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Current company
SD Worx
Role
Director Customer Experience
Location
Putte, Flemish Region, Belgium
Company size
646 employees

Who is Sigrid Van Duffel? Overview

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Quick answer

Sigrid Van Duffel is listed as Director Customer Experience at SD Worx, a with 646 employees, based in Putte, Flemish Region, Belgium. AeroLeads shows a matched LinkedIn profile for Sigrid Van Duffel.

Sigrid Van Duffel previously worked as Customer Experience Director at Sd Worx and Head of Customer Engagement - Legal & Regulatory Division at Wolters Kluwer. Sigrid Van Duffel holds Customer Experience Masterclass from Ccxp, Amsterdam.

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Email format at SD Worx

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SD Worx

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Profile bio

About Sigrid Van Duffel

With over 25 years of extensive expertise in B2B CX leadership and sales management roles within media, publishing, and software sectors in Belgium and globally, I have a track record of successfully spearheading numerous CX initiatives. These include local and global endeavors such as NPS programs, customer loyalty initiatives, implementation of churn predictive models, customer journey mapping playbooks, and integrating user engagement technologies.Driven by a profound passion for customer satisfaction and a keen interest in understanding customer behavior, I am committed to transforming data-driven insights into actionable strategies to enhance the customer experience. My demonstrated capability lies in building robust relationships, facilitating, influencing, and negotiating effectively across all organizational levels.I'm dedicated to nurturing strong customer relationships by ensuring consistent, exceptional experiences across all touchpoints. Through training and mentoring support teams, I emphasize personalized interactions and empathetic communication to foster lasting loyalty.

Listed skills include Account Management, B2B, Management, Business Development, and 16 others.

Current workplace

Sigrid Van Duffel's current company

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SD Worx
Sd Worx
Director Customer Experience
Putte, BE
Website
ceridian.co.uk
Employees
646
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12 roles · 30 years

Sigrid Van Duffel work experience

A career timeline built from the work history available for this profile.

Director Customer Experience

Sd Worx

Putte, Be

Customer Experience Director

Current
Sd Worx

Antwerp, Flemish Region, Be

Oct 2022 - Present

Head Of Customer Engagement - Legal & Regulatory Division

Wolters Kluwer

Alphen Aan Den Rijn, Nl

Aug 2020 - Oct 2022

Global Customer Engagement Manager - Bu Legal Software

Wolters Kluwer

Alphen Aan Den Rijn, Nl

Jan 2019 - Oct 2022

Customer Engagement Program Manager - Legal & Regulatory Division

Wolters Kluwer

Alphen Aan Den Rijn, Nl

Jan 2019 - Aug 2020

Customer Experience & Loyalty Manager Wk Belgium

Wolters Kluwer

Alphen Aan Den Rijn, Nl

-setup and lead the Voice of the Customer program (NPS)-customer journey mapping-retention management & co-ordination of churn prevention initiatives-member of the Customer Engagement steerco within the Center of Excellence of Wolters Kluwer LR division

Nov 2013 - Dec 2018

Sales Manager Wk Belgium

Wolters Kluwer

Alphen Aan Den Rijn, Nl

Manage the sales activities of 14 account managers, train, coach and lead by example.

Jun 2011 - Oct 2013

Public Affairs Manager

Roularta Media Group

Roeselare, Be

Business development of Public Sector. Project management of 360° media campaign during Belgiums' Presidency of the EU in 2010.

Feb 2010 - May 2011

Business Manager Roularta Recruitment Solutions

Roularta Media Group

Roeselare, Be

Development and roll out of business plan for Roularta Recruitment Solutions integrating several seperated recruitment initiatives throughout the company. Strategic and operational management of the RRS management team. Global responsibility for achieving the quantitative and qualitative targets on a yearly basis (sales, marketing, print & online). Development of the professional relationship with recruitment communication agencies, recruitment and selection offices and the advertisers. RRS spokeswoman in the national recruitment market.

Oct 2006 - Feb 2010

Directeur Rekruteringscommunicatie Antwerpen

Roularta Media Group

Roeselare, Be

Sep 2004 - Dec 2006

Business Relations Manager - Recruitment & Selection

Randstad

Diemen, Noord-Holland, Nl

2003 - 2004 ~1 yr
Team & coworkers

Colleagues at SD Worx

Other employees you can reach at ceridian.co.uk. View company contacts for 646 employees →

NP Nadia Peerun Nadia Peerun Colleague at Sd WorxMauritius View → BG Bhama Gajadhur Bhama Gajadhur Colleague at Sd WorxVacoas, Plaines Wilhems District, Mauritius View → CO Clarkson Owen Clarkson Owen Colleague at Sd WorxNew York, United States View → PP Prashant Purmah Prashant Purmah Colleague at Sd WorxMauritius View → ST Sanjaana Thakooree Eriksson Sanjaana Thakooree Eriksson Colleague at Sd WorxVacoas, Plaines Wilhems District, Mauritius View → KB Keshinee B. Keshinee B. Colleague at Sd WorxQuatre Bornes, Plaines Wilhems District, Mauritius View → SS Sunitra Seegolam Sunitra Seegolam Colleague at Sd WorxMauritius View → AD Adiilah Dh Adiilah Dh Colleague at Sd WorxPort Louis, Mauritius View → VD Vashinee Dusoyea Vashinee Dusoyea Colleague at Sd WorxMauritius View → KN Krishna Nundun Krishna Nundun Colleague at Sd WorxMauritius View →
5 education records

Sigrid Van Duffel education

Customer Experience Masterclass

Ccxp, Amsterdam

Customer Experience Masterclass, Cx

Wow Now (Rosaria Cirillo & Nienke Bloem) - Ccxp

Master Of Public Administration (M.P.A.)

Hogent

Education record

Onbevlekte Ontvangenis Tongeren

Education record

O.L.V. Lyceum Genk
FAQ

Frequently asked questions about Sigrid Van Duffel

Quick answers generated from the profile data available on this page.

What company does Sigrid Van Duffel work for?

Sigrid Van Duffel works for SD Worx.

What is Sigrid Van Duffel's role at SD Worx?

Sigrid Van Duffel is listed as Director Customer Experience at SD Worx.

Where is Sigrid Van Duffel based?

Sigrid Van Duffel is based in Putte, Flemish Region, Belgium while working with SD Worx.

What companies has Sigrid Van Duffel worked for?

Sigrid Van Duffel has worked for Sd Worx, Wolters Kluwer, Roularta Media Group, Randstad, and Wolters Kluwer Belgium.

Who are Sigrid Van Duffel's colleagues at SD Worx?

Sigrid Van Duffel's colleagues at SD Worx include Nadia Peerun, Bhama Gajadhur, Clarkson Owen, Prashant Purmah, and Sanjaana Thakooree Eriksson.

How can I contact Sigrid Van Duffel?

You can use AeroLeads to view verified contact signals for Sigrid Van Duffel at SD Worx, including work email, phone, and LinkedIn data when available.

What schools did Sigrid Van Duffel attend?

Sigrid Van Duffel holds Customer Experience Masterclass from Ccxp, Amsterdam.

What skills is Sigrid Van Duffel known for?

Sigrid Van Duffel is listed with skills including Account Management, B2B, Management, Business Development, Project Management, Marketing, Coaching, and Sales.

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