Unleash the Giraffe is a two-man studio founded by Mattias Lindblad and I. Since we were kids we've both dreamed about making games. Now we're doing it. Our first game is Obsidian Prince a tactical, turn-based dungeon crawler with deckbuilding mechanics.

I help our partner studios enhance their marketing key beats to create excitement within our joint communities and to reach new audiences. Together with partners I also organize community events to give back to the gamers that enjoy the games and our technology. I probably have the best job in the world!Additionally, I oversee the development and implementation of Tobii Gaming's marketing strategy, focusing on brand enhancement, audience expansion, and promoting eye-tracking technology within the gaming community.

Besedo empowers online marketplaces to grow with trust by enabling their users to engage fearlessly with one another.Since 2002, Besedo has partnered with online marketplaces of all sizes, across the globe to help them create user trust, better quality content and better user experience in the digital world. In order to achieve this, Besedo uses a combination of AI moderation, automated filters and human moderation. Besedo also provides their partners with actionable insights related to both users and content, allowing them to adapt and evolve their product faster and stay competitive. - Responsible for global marketing strategy and goal setting for the marketing department and for continuously tweaking it based on data and research.- Budgetary responsibilities, including budget planning.- Manage a team of 2 marketing professionals and a designer to ensure that our marketing strategy is executed.- Manage and direct multiple 3rd party agencies (PR, Copywriting, SEO and adwords) to ensure that they deliver on time and that deliverables are on brand and on message. - Expanded brand communication channels by launching webinars- Planning, producing and creating content when deadlines require all hands on deck.- Collaborate across department to ensure strategy alignment on a company level.

- Developed and implemented a company-wide inbound strategy from scratch. - Project managed implementation of rebranding including new website, and assets.- In charge of planning and executing on monthly content calendar ensuring that content produced is targeted towards the correct personas and that it adheres to our brand book. - Responsible for planning, executing and measuring marketing campaigns in collaboration with our sales team to reach company goals- Utilizing data, metrics and industry research to continuously improve on and tweak content.- Close collaboration with our global sales team to ensure that content is created to support their sales epics and overall company goals.- Finding and managing partnerships with influencers and contributors, and managing external writers.- Project managing several campaigns and events.- Reporting metrics and trends to senior management and other relevant departments

Responsible for marketing launch plan for new SaaS product. Including: Product name, website, persona research, tonality and messaging, event planning and execution, content building and general info campaigns. Directed agencies and individual contributors through rebranding and product launch project. Also involved in other more general marketing related activities such as: Setting up Lead Life Cycles, Keyword Campaigns, Ad Campaigns and inbound strategy planning and execution.

Developing new products and services for our target market. Investigating and analyze current market trends.Engage in conversation with potential new client to understand their service needs. Achievements: Lead and implemented a partnership agreement with ZendeskNew product launched successfully

Project based role with focus on capturing, organising and sharing internal knowledge on customer care.Achievements: Succesfully drove implementation of new a customer support channel for an existing client. Stepped in as a project manager and turned around negative trends in a newly established operations center. The outcome of this was improved agent efficiency, better management practises and higher client satisfaction.

Responsible for client contact, management and relations.People management. Responsible for 2 Team Leaders and 29 agents consisting of 7 different nationalities.Quality Assurance of service rendered to client, both in terms of quality of work as well as adhering to contractual SLA's.Key player in decisions regarding team structure, recruitment and terminations within the assignment.Responsible for creating relevant documentation for the assignment such as operational handbook, client report, updating stats files and approving and filing invoice data to the financial department. Create and carry out training programs for new and existing agents.Work with other Assignment Managers to improve Besedo as a company.Provide feedback to own manager and other departments on innovation and creative solutions.Achievements:Successfully started up a new assignment and managed it as it grew from a team of 9 to a team of 31 people. Implemented a team structure to support the agents and managed additional tasks requested by the client during the pilot phase. Delivered results that satisfied the client and won the permanent contract.

People focused team leader. Motivator, with great passion for identifying and developing talent in others and making them realize their potential.Specialties: CommunicationNetworkingLeading a team to success through team work. Developing People*Performance Management*Resource allocation*Judgment calls on exceptional customer cases*Coaching and Mentoring of direct reports*Spotting and developing talent *Career Management*Collaborate with Immediate manager regarding review of monthly scores for team members*Keeping a team of 15 direct reports motivated*Coordinate, prepare and lead team meetings*Problem solving*Involved in policy development

*Providing customer service for Customers of Blizzard games *Providing Mentoring for other Customer Service Representatives*Training New Hires

Assisting with coordinating movie entries to festivals all over the world. Dealing with entry forms and sending out movies.

As community manager I was the communicative link between the developers and the costumers. My primary functions were:-Gathering and compilation of the issues and ideas of the player base. -Structuring and presenting said ideas to the development team. -Providing inputs, at design meetings, in regards to new features based on knowledge about our player base. -Typing info into the game database.