It User Services Technician / Voip Admin
Tromsø, Norway
IT support at all levels and various levels of system administration for MS365 suite, print systems, file servers, user applications, network devices and VoIP systems. Assumed primary responsibility for company VoIP systems in mid-2021. Co-supervisor for the department's apprentices from mid-2021. Temporarily handled all distribution and escalation of incidents and requests during the early rush of the C-19 pandemic and organizational merger in 2020.Projects:Installed new fiber-optic cables, patch panels and switches in a new building on campus.Assisted in user support and server reconfiguration during transition to new AD/AAD domain after merger.Assisted in transition to new central firewall. Created FW-rules, verified traffic flow, troubleshot connection issues and made routing changes.Rewrote open source JS/HTML/CSS code to make an IT-FAQ during the merger between Troms and Finnmark, and the following C-19 pandemic.