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Siham Djelassi Email & Phone Number

Responsable support applicatif métier at Fidal
Location: France 5 work roles
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✓ Verified August 2026 2 data sources Profile completeness 71%

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Current company
Fidal
Role
Responsable support applicatif métier
Location
France
Company size
2136 employees

Who is Siham Djelassi? Overview

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Quick answer

Siham Djelassi is listed as Responsable support applicatif métier at Fidal, a with 2136 employees, based in France. AeroLeads shows a matched LinkedIn profile for Siham Djelassi.

Siham Djelassi previously worked as Chef de projet / Responsable d'équipe support client N3 pour le compte d'Orange at Aptech - Groupe Alten and Référente Télécoms pour le compte de Bouygues Telecom at Aptech - Alten Group.

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Email format at Fidal

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Fidal

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Profile bio

About Siham Djelassi

Compétences acquises :Prises de décisions pour résoudre les imprévusOptimisation des process opérationnelsBonne aptitude pour le travail d'équipeFlexibilitéLeadershipPilotage de projet :Maitrise des opérations et conduite du projet (pilotage)Compréhension et maitrise de l’attente client Centralisation, analyses et présentation des indicateurs de performance lors des comités de pilotageParticipation et mise en place de chantiers d’améliorationResponsable d’équipeManagement d’équipes opérationnelles Assurer le coaching de ses collaborateurs directsÉlaboration et mise en œuvre du plan de développement des compétencesElaboration de suivi qualité sous forme de pickingOptimisation des plannings afin d’assurer une continuité de la production en adéquation avec l’attendu client

Current workplace

Siham Djelassi's current company

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Fidal
Fidal
Responsable support applicatif métier
la defense, hauts-de-seine, france
Website
fidal.com
Employees
2136
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5 roles · 20 years

Siham Djelassi work experience

A career timeline built from the work history available for this profile.

Responsable Support Applicatif Métier

Current
Fidal
Mar 2021 - Present

Chef De Projet / Responsable D'Équipe Support Client N3 Pour Le Compte D'Orange

Aptech - Groupe Alten

Région De Lyon, France

Pilotage de la prestation : gestion des tickets d'incidents unitaires et collectifs de N3Chantiers transverses : optimisation du travail entre les différents niveaux intervenants, amélioration des bonnes pratiques métier, cohésion d'équipe.Contrôle et maintien des KPI conformément au cahier des chargesGestion des coûts de production ( nombre de ressources, activation de backup/renforts)

Sep 2016 - Nov 2018

Référente Télécoms Pour Le Compte De Bouygues Telecom

Aptech - Alten Group

Sèvres, Île-De-France, France

Traitement des incidents sur activation des lignes ADSLRédaction des Modops, contrôle qualité (picking, évaluation des montées en compétences)Mise en place des équipes nearshore: déplacement sur site, formation des nouveaux collaborateurs, suivi des montées en compétences.

Oct 2013 - Sep 2016

Conseiller Assistance Technique Adsl/Mobile

Smst Sam

Commune De Monaco, Monaco, Monaco

Traitement d'incidents techniques de niveau 1 et 2

Sep 2007 - Jan 2012

Conseiller Technique En Hotline

Smst Sam
2007 - 2012 ~5 yrs
Team & coworkers

Colleagues at Fidal

Other employees you can reach at fidal.com. View company contacts for 2136 employees →

EL Eulalie Laxague Eulalie Laxague Colleague at FidalFrance View → JF Johanna Flament Johanna Flament Colleague at FidalParis, Île-De-France, France View → AM Arnaud Marchal-Heussler Arnaud Marchal-Heussler Colleague at FidalStrasbourg, Grand Est, France View → HS Héloïse Saïah Héloïse Saïah Colleague at FidalFrance View → JL Jacques Lepage Jacques Lepage Colleague at FidalParis, Île-De-France, France View → LW Liata Wunga Liata Wunga Colleague at FidalParis, Île-De-France, France View → FH Fabrice Herrero Fabrice Herrero Colleague at FidalFrance View → BT Benoît Tonin Benoît Tonin Colleague at FidalNouvelle-Aquitaine, France View → MH Marie Helene Lutringer Marie Helene Lutringer Colleague at FidalBordeaux, Nouvelle-Aquitaine, France View → MV Maeva Vabres Maeva Vabres Colleague at FidalMarseille, Provence-Alpes-Côte D'Azur, France View →
FAQ

Frequently asked questions about Siham Djelassi

Quick answers generated from the profile data available on this page.

What company does Siham Djelassi work for?

Siham Djelassi works for Fidal.

What is Siham Djelassi's role at Fidal?

Siham Djelassi is listed as Responsable support applicatif métier at Fidal.

Where is Siham Djelassi based?

Siham Djelassi is based in France while working with Fidal.

What companies has Siham Djelassi worked for?

Siham Djelassi has worked for Fidal, Aptech - Groupe Alten, Aptech - Alten Group, and Smst Sam.

Who are Siham Djelassi's colleagues at Fidal?

Siham Djelassi's colleagues at Fidal include Eulalie Laxague, Johanna Flament, Arnaud Marchal-Heussler, Héloïse Saïah, and Jacques Lepage.

How can I contact Siham Djelassi?

You can use AeroLeads to view verified contact signals for Siham Djelassi at Fidal, including work email, phone, and LinkedIn data when available.

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