• Provided exceptional customer service by effectively communicating complex technical concepts to non-technical users.• Developed strong relationships with key stakeholders, fostering a collaborative environment for continuous improvement of IT services.• Implemented software updates, ensuring smooth transitions with minimal downtime.• Optimized system performance by conducting routine maintenance checks, applying patches, and updating configurations as needed.

- Developed aesthetically pleasing websites through the use of HTML, CSS, and responsive design principles.- Built website interfaces with HTML and CSS.- Utilized version control systems such as Git to maintain organized code repositories and facilitate team collaboration.- Improved user engagement with interactive web elements using JavaScript and jQuery.