Siim Bachmann Email & Phone Number

Tallinn, Ee

Tallinn, Harjumaa, Estonia

My role is to be the bridge between Operations and other departments to design, implement and optimise their processes to achieve the best possible outcome in terms of efficiency. This meant Jira process administration, operational analysis and more to foster a process of continuous development within the company. There also is close collaboration with the Business Operations Director and the shareholders to coordinate high impact cases on a business level. As well as game deploy management for planning the quarterly release roadmaps.

Tallinn, Harjumaa, Estonia

I am responsible for providing support to Product Compliance, serving as a liaison between Relax Gaming Studios/3rd Party Content Providers and the testing laboratory. Additionally, I serve as an advisor to the Relax team regarding jurisdictional QA/certification matters. My role also entails managing certification-related documentation, tasks, and dependencies to ensure adherence to product release deadlines.

Tartu, Tartumaa, Estonia

My primary duties involved overseeing urgent and critical cases requiring immediate attention. This included conducting impact assessments, thorough investigations, and prioritization. Additionally, I served either as a shift lead, accountable for managing the workflow during shifts and triaging incoming cases or as a monitoring specialist.

Tartu, Tartumaa, Estonia

We resolved technical issues encountered by our licensees, either through direct resolution or by escalating to specialized personnel. Monitoring was also a part of the job, requiring deductive skills to accurately assess impact and escalate as necessary.

Tartu, Tartumaa, Estonia

I provided consulting services to private customers via phone and email, addressing technical issues such as bugs and errors, as well as banking-related inquiries concerning pension funds, among others. Additionally, I excelled in sales, achieving impressive statistics. During night shifts, I monitored card transactions and large wire transfers to ensure timely reporting in the morning.

Tapa, Laane-Viru, Estonia

Tartu, Tartumaa, Estonia

I wrote news articles covering consumer technology and gaming topics for Digigeenius and Diktor. Additionally, I conducted testing and wrote reviews on phones and video games.

Tartu, Tartumaa, Estonia

As the password card was phased out as an authentication method on Swedbank's website, I provided consultation to customers on alternative authentication methods. This included registering Smart-IDs, issuing PIN-calculators, and resetting ID-card passwords. Additionally, I offered guidance on various banking-related topics.

Software Development

Bachelor'S Degree, Philosophy

Activities and Societies: Minor specialization in IT and computer linguistics.

Secondary