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Siji Geetha Surendran is listed as System Engineer | 8+ Years of Expertise in Technical Support, Incident Resolution, Process Optimization and Cross-Functional Collaboration | Former Employee at TCS and UST based in Oshawa, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Siji Geetha Surendran.
Siji Geetha Surendran previously worked as IT Analyst at Tata Consultancy Services and System Engineer at Ust. Siji Geetha Surendran holds Data Analytics For Business Decision Making, Information Technology from Durham College.
Technical Support professional with over 8 years of experience delivering exceptional customer service and solving complex technical issues. Having a strong focus on incident management, root cause analysis, and service quality improvement. Currently, I am expanding my expertise by pursuing a Data Analytics course at Durham College, where I am honing my skills in Data Visualization, Statistical Predictive modeling, and Data Collection.Specialties:• Technical Support: Skilled in resolving complex issues and improving uptime.• Incident Management: Strong in prioritizing, troubleshooting, and fixing issues.• ITIL Methodologies: Strong background in optimizing service quality, adhering to ITIL best practices, and fostering process improvements.• Project Management: Skilled in managing resources and delivering projects within scope and timelines.• Data Analytics: Learning data visualization and predictive modeling to uncover insights.
A career timeline built from the work history available for this profile.
Kerala, India
Led the resolution of major incidents, coordinating support engagement and ensuring minimal impact on business operations.Documented key actions during incident calls and communicated status updates to senior leadership.Facilitated cross-functional teams in root cause analysis to drive timely incident resolutions.
Kerala, India
Provided technical support for VPN, remote desktop, and Office 365 issues. Managed Active Directory users, implemented DUO MFA, and monitored network performance using tools like SolarWinds and SCOM. Collaborated with teams to resolve incidents, maintain ITIL processes, and create Knowledge Base articles.
Kerala, India
Provided exceptional support in a US-based inbound voice medical process, addressing customer inquiries and resolving issues promptly.Liaised between patients and healthcare centers, ensuring accurate data entry and timely medication refills. Maintained high customer satisfaction, utilizing sound judgment in managing sensitive calls and escalating unresolved issues.
• Engaging in coursework focused on Data Visualization, Statistical Predictive Modeling, and Data Collection to develop strong analytical.
• Completed coursework in project management methodologies, including Agile and Waterfall. • Developed project plans, timelines.
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Siji Geetha Surendran is listed as System Engineer | 8+ Years of Expertise in Technical Support, Incident Resolution, Process Optimization and Cross-Functional Collaboration | Former Employee at TCS and UST.
Siji Geetha Surendran is based in Oshawa, Ontario, Canada.
Siji Geetha Surendran has worked for Tata Consultancy Services, Ust, and M Squared Software And Services Pvt Ltd.
You can use AeroLeads to view verified contact signals for Siji Geetha Surendran, including work email, phone, and LinkedIn data when available.
Siji Geetha Surendran holds Data Analytics For Business Decision Making, Information Technology from Durham College.
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