Siji Mariam Thomas Email & Phone Number

Burlington, On, Ca

Ontario, Canada

Engage in implementation, documentation and deployment on the build out of both small and large scale IP Networks and Embedded using CAN, SPI,I2C protocol and supporting broadcast infrastructuresRespond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenanceAssess the customer’s application, troubleshoot and diagnose issues through research and/or re-creation to determine the root causeRecommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional mannerMaintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managersSupport the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturer’s productsInstall product(s) or systems at customer sites and delivering training to customers in-house or abroad(RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF

Canada

A printed circuit board design engineer oversees the creation of printed circuit boards (PCB) used in phones, computers, and most other electronic devices. As a PCB design engineer, your responsibilities include designing the layout of the unit to incorporate the appropriate components, making recommendations to improve existing designs, and overseeing the actual manufacturing of these products to ensure they meet industry and company standards. These boards are the backbone of modern-day electronics, acting as the central unit of anything that runs on a microchip or CPU. You must design the board in such a way that it meets the specific needs of each product.

India

Technical Support: Provide assistance with hardware and software issues via phone, email, or in-person. Troubleshooting: Diagnose and resolve technical problems, ensuring minimal disruption to users. Installation and Setup: Help with the installation and configuration of computer systems, software, and peripherals. User Training: Educate users on how to use software applications and hardware effectively. Documentation: Maintain records of support requests and resolutions, and update knowledge bases. System Maintenance: Perform regular maintenance tasks such as software updates, backups, and system checks. Collaboration: Work with other IT staff to escalate issues and implement solutions. Customer Service: Provide excellent customer service, ensuring user satisfaction and clear communication.

Kochi, Kerala, India

Design, develop, install, operate and test equipment and systems.Experience in Switching, Routing and Firewalling. Prior experience supporting client facing technical support. Strong knowledge of ADAS SYSTEM, infotainment, Linux, including scripting with Python / BASH. Strong understanding of relational databases (SQL).Experiencedusing Slack, Zendesk, and JIRA.Build and test prototypes. Conducted research with scientists and engineers.Write specifications and technical reports.Develop and control schedules and budgets. Experienced in STM 32, Vitis, Vivado, Xilinx, Zed zybo Z7, DSP,SPI, ASIC, UART, Boot loading. VHDL, Verilog Programing.

Postgraduate Degree, Embedded System Development, A

Activities and Societies: conducting research on software and hardware to improve systems and execute upgrades monitoring of documentation.

Bachelor Of Technology, Eletronics And Communication