Sijit Thomas Email & Phone Number

Dubai, United Arab Emirates

* Communicating effectively with the clients regardingoutstanding debts, negotiated payment plans, and resolvingdisputes to ensure timely collection.* Processing payments received from clients, accuratelyapplying them to outstanding balances, and updatingpayment records accordingly.* Focusing mainly on getting advanced payments.* Providing exceptional customer service by addressing clientinquiries, resolving billing issues, and proactively identifyingsolutions to facilitate payment.* Collaborating with colleagues in the finance department,legal team, contracts, and customer support to streamlinecollection processes, share best practices, and achievedepartmental goals.* Maintaining payment tracker for the entire team.* Helping the organization transition from EPMS to ZOHO.* Got recognized as the highest collector for three monthsalready

Dubai, United Arab Emirates

Dubai

* Responsible for receiving the queries from clients who show interest in buying property.* Fixing up appointments (over the phone) on Sales force software through stand & digital platform leads provided by DAMAC.* Client base of High Net Worth Individuals who are interested in investing in Luxury properties in different locations.* Arranging for site visit for the client with relationship manager to view the properties.* Maintaining rigorous follow up with 250 dials every day.* Link between the Client & Sales person.* Maintaining different trackers for Meetings, Qualified & Follow ups.

Dubai

* Part of Life and Investment department: Concept selling of life, health, critical illness, and long term care insurance, savings and investment products throughout UAE.* Studied customers’ financial situations doing proper Fact Finding and Communicated effectively with customers in order to offer creative financial solutions to balance the investment and revenues according to customer profile.* Constantly invested great effort to meet and exceed expectations, maintain relationships and create profitable solutions in order to increase customer satisfaction as well as enlarge the company’s customer base.* Developed financial strategies and coordinated processes of promotion, communication and training to increase revenues and profits of firm.* Generating leads through cold calling, cold visits, group meetings, referrals etc.

Gurgaon, India

• Part of FAKC (Finance and Accounting Knowledge Center) process- In Fieldglass Business Support. • Worked in Vendor Management System (Supply Chain) to manage non-employee workforces.• Managed employees on contractual basis from Accenture, Infosys, IBM & TCS.• Processed entire Statements of Work (SOW) cycle and Resource Lifecycle both on and off boarding.• Supported the Strategic Partner, LOB and WFM Teams in issuance and query resolution, along with training on self-service options and other technical trouble shooting.• Extended front-line customer service and support to all GDCE Fieldglass users (Associates, Strategic Partners) through emails, phone and online chat.• Managed Tool Navigation, Timesheets, Work Item Rejections and reported Fieldglass Bug error.• Tracked email and voice tickets on Maximo from initial stage to closure.• Managed Escalations effectively.

New Delhi Area, India

• Got promoted/elected from Diocesan Youth Representative as a President in the year 2013.• Leading an 11 team member including a Priest and Sister.• Was the centre point of contact for almost 40 churches in Delhi and its 1500-2000 young members• Planning & organising all practical aspects of events i.e. catering, audio visual, room set up, car parking, security & cleaning.• Developing, organising, planning and promoting a range of large scale events.• Creating promotional material for the event & distributing it to the target audience.• Preparing and managing budgets for the event & ensuring adequate staff/volunteers are available for the event.• Post event tasks, managing evaluation form analysis, thank you emails.• Building good client and sponsor relationships.

• Part of 7 members’ pilot process for the first Business to Customers portfolio in TCS.• Won the 7 months long Champion Challenger with a Mumbai based organization.• 1st party soft collections dealing with customers Debit/Credit cards, Check in account information etc.• Interacting with customers for reminding them about delinquent accounts, taking payments and commitments over the phone.• Assisting the new teams with both off the job and on the job training, taking second voices on calls, making rosters and client reports.

Gurgaon, India

• Promoted from Sr. Customer Care officer to Quality Analyst.• Monitoring calls taken by customer care officers.• Scoring their calls (quality) and giving them valuable feedback for improvement.• Conducting Calibrations, Pre-Shifts and sessions for teams & team leaders.• Categorizing customers verbatim to different categories• Maintaining different day to day trackers on performance, hygiene etc.

* Maintaining accounting records and preparing accounts and management information in MS Excel.* Preparing financial statements, invoices and handling fee deposits and all related bank transactions for the organization.* Preparing monthly closing and cost accounting reports.* Managing the petty cash register for day-to-day expenses.* Managing ad-hoc administrative functions.

Bachelor Of Commerce (B.Com.), B.Com

B.Com

Education record