With a strong background in engineering and a focus on operational excellence, I bring a unique blend of technical and managerial skills to my role as an Executive Civil Officer at the Department for Work and Pensions (DWP). I hold a master’s degree in Power and Control Engineering from John Moores University, where I specialized in designing, analyzing, and optimizing electrical circuits using Python and CAD software. My bachelor’s degree in Electrical Engineering from Jyothi Engineering College, along with an internship at Keltron, has provided me with a solid foundation in microcontroller programming and system architecture.In my current role at DWP, I leverage my skills in client support and coaching to ensure accurate Universal Credit payments and prevent errors. I conduct thorough and empathetic interviews, analyze data to make informed decisions and collaborate effectively with team members. My experience has sharpened my communication skills, analytical thinking, and commitment to quality assurance and control.Previously, as a barista at Haute Dolci, I applied my operational management skills to oversee kitchen operations, ensure adherence to food safety and hygiene standards, and develop innovative dessert offerings. This role enhanced my ability to manage complex processes and maintain high standards of quality and efficiency.My goal is to continue applying my diverse skill set to drive excellence and innovation, contributing effectively to both the technical and operational aspects of my roles.