Seth Katz Email & Phone Number

San Francisco Bay Area

In one year hired most technical writers and kept the lights on for product release and technical training while introducing a new publishing system, driving new information architecture, expanding stakeholders served, bringing the customer perspective, and creating a new commercial product documentation portal. Championing cross-functional team approach.

San Francisco Bay Area

• I built and manage an international team of writers, creating critical content for many organizations across Autodesk, including Product Security, cloud resiliency, DevOps, Forge APIs, and data strategy.
• Created Internal Documentation function at Autodesk
• Brought compliance response from up to two years to under two months, landing large deals
• Replaced 56 glossaries with one official glossary featuring Confluence and Slack interfaces
• Designed and managed creation of Confluence app which displays GitHub content
• Launched a Writing Center featuring videos, written instruction, and coaching, for non-writers

San Francisco Bay Area

I co-founded the first internal infrastructure writing team at Salesforce. I managed seven writers directly and supported a number of others. My team included writers covering monitoring, compliance, hardware, cloud capacity, security, big data, infrastructure delivery, and site reliability. Our work was of vital importance in mapping out how our.

San Francisco Bay Area

I co-founded the Salesforce Internal Documentation team. I have played a central role in promoting the adoption of internal documentation throughout the organization and have been directly involved in creating headcount, hiring, and product ownership for the team. My work has helped to establish respect for the Internal Documentation team and has made me a.

Responsible for documenting virtual products including Virtual Steelhead and Steelhead Mobile Controller. Surveyed and reviewed Component Content Management System (CCMS) products as well as and XMetal DITA editors. Maintained CLI guide for the entire product line.

All technical writing responsibilities for a line of innovative and economical network storage products.

Wrote complete first SDK documentation for adapting PC Windows games to a cloud gaming platform, in Doxygen and delivered in HTML and CHM. Also wrote documents on system security and game compliance requirements.

First and sole technical writer. Created a range of developer and end user documentation, including the Zazzle Embroidery Design Guide, Zazzle Store Builder Guide, and the Zazzle Advanced Gallery Customization Guide.

Wrote the Life Solutions User’s Guide and Administrator’s Guide.

Wrote the Adobe Mobile Experience Suite, Feed Development Guide, a developer document describing the operation, development, and configuration of complex software that adapts diverse content for mobile devices.

Online help, user interface design, and administration manual set for SHIP 2, the international game product development extranet for Sony Playstation WorldWide Studios.

Manuals for a custom, web-based risk management system used by Caltrans.

Created the Centrify DirectControl Programmer’s Guide, which describes object oriented development of tools for the management of Unix data in Windows Active Directory, from either the Windows or Unix platforms. Authored the corresponding extensive online help reference on DirectControl object classes.

Yahoo! Paranoid security group. Wrote courses on all aspects of security at Yahoo! for an internal developer audience.

Wrote Technical Notes on virtual machine operation with Citrix, virtual machine login using host operating system authentication, and ESX Server security topics. Wrote various documents regarding ESX Server and P2V. [Note: returned for second contract]

Wrote Technical Notes on virtual machine operation with Citrix, virtual machine login using host operating system authentication, and ESX Server security topics. Wrote various documents regarding ESX Server and P2V.

B.A., History

Coursework, Spanish Language, History