Simon B. Keller Email & Phone Number

Edison, New Jersey

• Developing rolling stock project aftermarket for capital equipment, components and subjomponents, exceeding sales of $ 5.7 Mio. in 2019/1st quarter of 2020.• Managing contractual deliveries and sales transactions for ongoing projects projects.• Bilingual client support, escalation liaison to facilitate issue resolution.• Japanese-English (and vice versa) business communications & translations.• Tier 1 supplier audit facilitation, on-site support of Japanese support specialists.

United States, Germany And Japan

• Acted as Interpreter and Escalation Liaison for Yokohama Tire (www.yokohamatire.com). Project: Instrumental facilitator for Japanese specialists, of German and American stakeholders, technology and service providers at the Mississippi factory launch. Facilitated day-to-day problem solving and cross-cultural, inter-departmental business communications (75%). Translated SOPs, manuals, business critical communication (25%).• Engaged at a large-scale on-site operational Kaizen project (30 + Japanese specialists) at Indiana/ Illinois manufacturing site. Interpreter/liaison (65%) at management level meetings & operational meetings. Translations of business-critical documents and day-to-day communication (35%). Liaison for Japanese expatriates. Client: ATS/Toyota Boshoku (www.toyota-boshoku.com). • Japanese-English-German business communicator on-site and at factory tours to effectively promote and generate repeat business. Client: Autostadt GmbH, Germany (www.autostadt.de).• Instructed corporate language and intercultural training classes at Berlitz Learning Centers, Princeton (New Jersey) and Wolfsburg, Germany (www.berlitz.com) • Interpreted at C-level client meetings for fashion business expansion to Japan. Consulted at the recurring Material Jury Session and C-level client meetings for Japan. Client: Material ConneXion®, www.materialconnections.com. • Conducted intercultural training and translations with corporate customers. Client: aiaTranslations LLC, www.aiaTranslations.com.

Greater New York City Area

• Developed new business and increased sales of capital equipment units with distributors in the Middle East (Saudi Arabia 65%, Kuwait 50%). • Spearheaded sales to the EU (Germany); executive assistant to the VP of In-ternational Sales. Resulted in first sales to end users.• Managed scientific research device project with Japanese business partner. Resulted in accelerated issue resolution and successful project completion. • Oversaw day-to-day domestic and international sales operations.

Greater New York Area And Tokyo, Japan

• Reduced hiring time of qualified Japanese staff by 75% and facilitated a seam-less 24/7 client support operations in Japan through better training, improved processes and on-track bilingual communications. Resulted in optimized communications, faster issue resolution that ultimately raised client satisfaction. • Provided bilingual on-point business communications at executive level client meetings; executive assistant to the VP of Global Support Services.• Triaged business-critical communications and analysis within cross-functional teams and management of the organization. Resulted in on-point customer needs assessment and appropriate response.• Provided comprehensive international client support in Japanese, German and English with medical end users and CRO business partners at local real-time (face-to-face, phone, email).

Manhattan, New York City And Tokyo, Japan

• Managed a Japan trade mission for 10 selected US and European companies in the advanced materials and photonics industry. Resulted in productive business partnerships geared towards direct investment and market entry.• Provided business analysis and facilitated on-track delivery of developmental milestones for business partnerships, resulting in successful market-entry of 5 US companies.• Promoted Japanese food and lifestyle products resulting in increased brand awareness.

Manhattan, New York City

• Liaised with Japanese companies resulting in on-point customer service.• Developed new accounts with US companies resulting in successful placements.

Wolfsburg Area, Germany

• Acted as sole liaison and corporate business communicator for Japanese clients (automotive, media, governmental, academia, and tourism). Resulted in increased brand awareness and growing repeat business.• Acted as appointed client service expert with international VIPs.• Facilitated on-site PR agenda with trend-setting Japanese media providing on-point bilingual coverage. Resulted in establishing location as a tourist destination and positive business feedback in the Japanese market.

Japan And Germany.

• Supervised on-site operations, production and sales. Resulted in improved production process and novel trend products resonating with a wider audience.• Increased domestic revenues through direct sales and new business development by (Tokyo, Osaka, Kobe, Fukuoka, Kumamoto and Kagoshima) by 54%. • Orchestrated first-time-ever large-scale brand showcasing projects into German (Berlin, Hamburg, Munich, Düsseldorf, Hannover, and other cities), creating a customer base and increasing international sales by 85%.