Sikkandar Basha Email & Phone Number

Coimbatore Area, India

• In hand experience in research and data analysis.• Proven records of direct deliverables.• Handling a team of 50 associates.• Training new members and monitoring development.• Achieving good track record of the team performance.• Focus on Quality with high importance.• Controlling the team shrinkage and attrition with the target.• Monitoring and analyzing the agents’ performance and advising the agents on their areas of improvement. • Good record over reports and database management.

Coimbatore Area, India

Coimbatore, Tamil Nadu

Coimbatore Area, India

• Maintaining the Team Appraisal on daily basis.• Handling a team of 15 members.• Weekly performance tracker of Agent and Team Leader data will be prepared.• Reporting to the Management on Weekly and Monthly Review about the Team Appraisal. • Motivating and taking initiatives to bring up their individual talents.• Briefing the updates about the products.• Participating in the Call Quality calibrations to define / review the quality parameters.• Expert in handling client escalations.• Exceptional ability of encouraging and motivating team members consistently

Coimbatore, Tamil Nadu

• Taking 150 calls with AHT of 160 seconds• 2 years in GPRS desk, handled trouble shooting calls and technical assistance• Ability to troubleshoot mobile networking & PC connectivity problems.• Mentoring the New hires when hit the floor for budding.• Handling escalated calls from the GPRS queue.• Involved in team briefing on new updates• Maintaining leave tracker for team members to reduce unplanned shrinkage

B.C.A., Computer Programming, Specific Applications, Ug

+2, Commerce & Computer Science