Jared Abdul Email & Phone Number

Leads a team of 4 NetTel staff in day to day operations and projects.Assist network engineers in developing and managing components of small to medium size network projects.Provides project reporting to project sensor.Provides general direction, guidance and technical support of lower level resources.Provides oversight of vendors to ensure proper handling of daily operations of network systems.Provides vendor support for complex problems.Provides second and third level diagnoses and fault resolution of hardware and software problems.Works with vendor personnel, if necessary, to achieve timely solutions of network problems.Escalates with providing problem resolutions regards the bug fixes.Installs complex network equipment.Assists engineers and Lead with installations.Ensures compliance with installations and quality standards.Responsible for the inventory records of equipment and installation details.Consults with clients and development areas in the design and implementation of small to medium size projects.Consults with clients to determine network requirements.Consults with clients to determine network functional requirements and provides limited input.Provides training and professional development on new technologies to all lower level staff.Utilizes major asset management functions to monitor and track hardware and software assets.Oversees ongoing system capacity planning, network modeling, traffic analysis, forecasting, and provisioning.Assist network engineers with implementing engineered capacity solutions.

First point of escalation for customer issues or complaints including the most critical escalations and non-standard work; Handles day-to-day operations of a group of desktop employees.Provides 1st and 2nd level proactive problem identification and resolution in a specific service or business area. Assists team technicians to resolve problems in a timely manner.Directs and distributes work each day by checking queue of tickets and assigning the incidents and/or moves/changes to the relevant Team members. Strategies on how to staff the team (i.e. assigning team members to specific floors or locations based on level, skills and number of units to cover) and ensuring backlogs of service requests are filled in a timely manner. Creates and maintains dept documentation. Works with Dept Mgr, maintains liaisons with support organizations; provides evaluation, analysis and reports in software deployment and desktop configuration. 24x7 pager responses provided to escalations and support callsReceives general direction from Manager; assists in all levels of supervision. Instructs guides and oversees work of lower-level technical professionals. Acts as mentor and coach; trains staff, writes performance reviews and may conduct the appraisal.Analyzes complex problems and takes corrective action at the service area level. Often interacts with leadership given decision making activities (i.e. managing workflow, whether or not to purchase versus fixes equipment, approving first-level vacation requests, how to deal with critical situations such as power outages or viruses).

System Administration Wireless Networking Security & Virus Protection Backups & Data Recovery Domain/Email Registration Managed ServicesA hands-off, proactive approach to managing your entire network.SecurityRemain unseen to the world and like a fortress to potential hackers.Disaster RecoveryComputers WILL crash. Your data, though, may still be there. WWW.KEAO.NET

Added new user/computer accounts on the Win 2000 Server as well as network hardware/software components to workstations and servers.Use of Active Directory to manage OU’s, and user accountsPlanned, installed and supported workstations (Win 98/ME/2000).Troubleshot various network problems on the Server and Workstations and made B-standard cables.Researched projects, including logon scripts, LDAP, and Video teleconferencing (cu see me).

Added new user/computer accounts on the Win 2000 Server as well as network hardware/software components to workstations and servers.Use of Active Directory to manage Organizational Units, and user accountsPlanned, installed and supported workstations (Win 98/ME/2000).Troubleshot various network problems on the Server and Workstations.Researched projects, including logon scripts, LDAP, and Video teleconferencing.

Instruct the public in the proper procedure and use of first aid to groups as large as 300 people.Instruct the public in the proper procedure and use of Adult, Infant, and Child CPR to groups as large as 300 people.Administer written and practical tests to insure knowledge of First Aid and CPR.

Ccna

Education record

Education record