John Nguyen Email & Phone Number

Parksville, Bc, Ca

Canada

IT consulting services focused on business and systems analysis to implement effective enterprise applications and services.

- Provided analysis and project management for business and systems improvement projects. Projects requiring business process re-engineering, systems development and implementation.- Worked closely with clients to identify and evaluate business requirements for system and application improvement projects.- Used technical and business expertise to act as a liaison between the business unit and technical contractors, vendors, and the government’s Information & Communications Technology (ICT) branch.- Provided application support for legacy and enterprise applications within the Department of Justice. (env: Java/Oracle - forms, Apex, MS SQL/Access, SharePoint, *legacy)- Designed, developed, and supported SharePoint services to host and disseminate information required by the business units within Justice.

Ontario, Canada

- Designed, implemented, and maintained IT Infrastructure - servers, client systems, LAN/WAN, VPN, and IP phone needs for primary project with ~80 clients.- Wrote technical documentation on IT infrastructure to supplement support processes.- Managed and supported database systems for core and assay tracking; configuring exports/ODBC connections to GIS and modelling software.- Provided technical support and training to exploration team on the use of databases, GIS systems, Office 365, and resource modelling software.- Assisted surveyor as cross-shift surveying drill collars and topographic related projects.- Coordinated work with head office and contractors on situational project needs (Processing data, reports for filings, implementing new systems).

Yukon, Canada

- Planned, implemented, and supported projects pertaining to IT systems, network, applications, security, and communications.- Provided systems analysis and project management for implementing a Cisco based network and IP telephony system. An integrated communications solution utilizing satellite, DSL, and wireless canopy technologies.- Designed and managed database systems for data distribution, integration, and backup for existing exploration and mining systems.- Provided system and business analysis for all technical needs required by the operation.- Designed and tested data/service recovery plans for sites using redundant internal and external backup processes.- Conducted GIS work using a variety of software platforms including MapInfo, ArcGIS, and MineSight.

Yukon, Canada

- Designed and setup computer and network systems for operational needs (Windows 2008 server environment with client computers and printers/plotters).- Provided onsite and remote technical client support to exploration team.- Maintained remote satellite communications equipment for internet and phone services in camp (KU, KA band satellite systems supplied by Total North).- Migrated exploration data from excel into new GIS platform consisting of AutoCAD Map 3D, MapInfo, and Geosoft Target.- Conducted surveys using RTK surveying equipment for drill collar and geologic mapping projects.- Designed data-entry process and access database to optimally collect, organize, and view data.- Produced maps and figures for year-end assessment filings.

Yukon, Canada

- Maintained networks and servers within games offices. This included server backups, maintenance/upgrades, and monitoring overall network performance.- Built, deployed, and maintained client computers and printers.- Provided web and graphics design/support for www.2007canadagames.ca (i.e. assisted in design elements, updated links and images, planned hosting for heavy internet traffic, web stats using Google analytics, and coordinated projects with contractors).- Set up application and database servers for recording games results and athlete registration.- Provided training and support to staff and clients for email systems, issue tracking system, open-source office apps, and application systems.- IT staff liaison for school venues including the athletes’ village and residence; responsible for the distribution of IT equipment and coordinating technical support with the help of volunteers.- Post-games duties included the audit and reconfiguration of IT equipment for use in the next Canada games.

Yukon, Canada

- Provided computer and network services for clients (i.e. replace parts, format systems, removal of viruses and spyware, etc.).- Contracted out to the City of Whitehorse to provide systems and application support (Frontline support to all departments within the city supporting computers, printers, and network devices within the city’s network domain).- Responsible for POS terminal support to local businesses contracted out by Moneris. This included the troubleshooting and installation of banking input/output systems.- Utilized issue tracking system to manage all issues and jobs in an efficient and organised manner.

Technical Support Professional

Diploma, Computer Information Systems