Siladitya Ghosh Email & Phone Number

Kolkata, Wb, In

Kolkata, Wb, In

Kolkata, West Bengal, India

Driving growth through customer acquisition efforts- through BTL acquisitions - through digital acquisitions via various marketing channelsDriving growth through customer retention efforts- through digital campaigns aimed at onboarding, habit building, engagement, and resurrection using channels of PN, SMS, WhatsApp, in-app, tele-calling across various touchpoints of the customer lifecycle- through various programs under sales and marketing to improve the quality of customer acquisitions, and to craft an effective onboarding experience- through various programs under operations, and customer support functions to improve service elements crucial to customer retentionShaping and setting up data culture and consumer orientation in the TeamIdentifying consumer hooks that drive the business and championing customer centric initiativesDriving revenue per member- through engagement-campaigns driving app-visits & recency- through managing onsite in-app experience driving add-to-baskets and conversions- through category-specific campaigns driving category penetration, purchase frequency, order value- through shaping the pricing policy to optimize revenue and gross margins

Kolkata, West Bengal, India

Branch Operations/Channel Distribution/Merchant Acquiring/Jio Mobility/Jio Money/Jio Fiber Sales/Alternate channel/Infra Acquisitions/Customer Experience/SCM.Operations Management: Overseeing the day-to-day operations of the Jio center, ensuring smooth functioning, and managing resources efficiently.Team Management: Leading and supervising a team of employees, including customer service representatives, sales associates, and technical staff.Customer Service: Ensuring excellent customer service and resolving customer issues or concerns promptly. Creating a positive customer experience is crucial.Sales and Revenue Generation: Meeting or exceeding sales targets, driving revenue growth, and implementing strategies to boost sales of Jio products and services.Inventory and Stock Management: Managing inventory levels, ensuring adequate stock of products, and coordinating with the supply chain to meet demand.Compliance: Ensuring adherence to company policies, procedures, and compliance with regulatory requirements.Training and Development: Providing training to staff members, keeping them informed about new products and services, and fostering a culture of continuous learning and improvement.Reporting: Generating and analyzing reports related to sales, performance, and other relevant metrics. Presenting this information to higher management as required.Budget Management: Managing the budget for the Jio center, including expenses, and working to achieve financial targets.Marketing and Promotions: Collaborating with marketing teams to implement promotional activities and campaigns to increase brand visibility and attract customers.Relationship Management: Building and maintaining positive relationships with customers, vendors, and other stakeholders.Problem Solving: Addressing operational challenges, resolving conflicts, and making decisions to ensure the effective functioning of the Jio center.

Kolkata, West Bengal, India

Go Direct

Kolkata, West Bengal, India

Modern Trade Head, Circle Level

Kolkata

Kolkata