Silai Zhou Email & Phone Number

加拿大 新斯科舍省 哈利法克斯

Reviewing information and documentation provided by clients during onboarding, ongoing reviews and via basic amendments.

加拿大 新斯科舍省 哈利法克斯

Provided regular training and onboarding of new staff to the highest available operational standards, to ensure service level agreements (SLAs) were metCommunicated with suppliers and delivery services through phone, email and verbal in-person to identify anomalies, identify the reasons, and solve the problems to ensure the accuracy of products, prices, and freight costsRespond to client queries on a daily basis to set expectations, explain menu options, and answer any questions to provide the best experience Monitored staff performance and set work schedules, recognizing staff strengths and coaching to improve other areas to make each staff member -and therefore the team as a whole – stronger and happierDemonstrated understanding of market practices by controlling inventory, monitoring revenues, and calculating restaurant profits and losses (P&L) Provided feedback regarding third parties (delivery drivers, suppliers) to owners on an ongoing basis, which leads to faster responses to problems and saves costsCreated and documented an easy-to-follow work-flow instructional guide for staff to improve daily operational efficiency Completed daily organization account reconciliations using the POS software systemStrictly follow food safety and public health standards, regulations and procedures

加拿大 新斯科舍省 哈利法克斯

Arranged the daily activities, attire, service attitude and business skills of employeesTook responsibility for addressing conflicts that arose and resolved with team members, reporting to the managerSupported restaurant managers in organizing and evaluating the operations of the restaurant, improving, supervisors' monitoring of the quality of food and beveragesMaintained good relationships with client contacts and respond to client queries to ensure satisfaction and loyalty

World

In charge of overseeing all food and service-related matters within the workstation and delivering top-tier service to passengers in alignment with the cruise line's highest standards. Responsibilities include relaying passengers' orders to the galley and ensuring the impeccable presentation, garnishing, and decoration of all dishes and beverages before serving.Adaptability and effective communication with both customers and staff are essential when accommodating superiors' arrangements and management directives. Careful operation of equipment in the food preparation area is crucial to ensure safety. Additionally, maintain open communication and foster lasting client relationships while delivering exceptional service in a fast-paced environment.

World

Follow directions from the Waiter/Waitress in order to ensure exceptional guest servicePreserve the workstation organized and stocked in order to better accommodate the needs of the Waiter/Waitress and of our guests.

China Kunming

Designed web page image advertising, resulting in enhanced product visibility and increased website traffic and user engagement.Created outdoor print advertising and designed bus video image advertising as requested by the manager, leading to excellent feedback and increased market exposure. These efforts contributed to elevating the company's brand recognition and reputation.Collaborated with colleagues to successfully execute product promotion tasks, playing a pivotal role in ensuring the accomplishment of various marketing initiatives, including both online and offline promotional activities. Our collaborative teamwork contributed to significant sales growth and market share expansion for the company.

硕士, Mba

Solid knowledge derived from courses in Finance, Accounting, Organizational Behavior, Business Marketing, Strategic Management.

学士, 艺术设计

Advanced understanding of computer design software, especially Photoshop, Illustrator, Coreldraw