• Requirement gathering, Process Improvement, creating Business Requirement Documents (BRD), and ensuring implementation by coordinating with Business users, Development, QA, and other stakeholders.• Designing and building the dashboard in Power BI. cleaning data, analyzing data, and creating amazing visualizations in order to drive critical insights from business problems and find out a way to solve them with serious use cases.• Design Wireframes, use cases, flow diagrams, and working prototypes for a better understanding of project functionalities. • Supported UAT by documenting and carrying out tests to validate enhancements and new functionalities.• Report generation and analysis as requested by users and stakeholders from Zoho CRM, Desk, and Books.• Insight generation from sales Reports on a monthly basis• Actively participated in Software Development Lifecycle (SDLC) phases with requirement elicitation, design, development, testing (UAT), and Production Support.• Organized and coordinated meetings involving multiple teams that included development teams, senior management, clients, and support teams during major outages• Building Knowledge Bases for teams across the project and training them in technologies and project deliverables• Perform User Acceptance Testing of the Functional Requirements of the Viewpoint system and business processes• Created reports to measure and monitor several KPIs related to the performance of the new platform• Conducted training for internal departments for the effective roll-out of the project.• Create high-quality training material and user manuals • Coordination with various departments for timely resolutions of any issues • Documentation of UAT Test Scenarios, Test Cases, and Test Scripts

Working as an Architect for various projects in our companyContributions including:• Requirement understanding• Architecture and NFR assessment• Application design and ER diagram review• Working with developers and designers on a daily basis to review and ensure that the development is on track and complies with Architecture and design• Working closely with onshore client management on scope, risk, and issues

ROLE AND RESPONSIBILITIES• Responsible to prepare the Business Requirement Documents (BRD), Software Requirements Specification (SRS), User Stories, and wireframes. • Interacting with Clients to understand their requirements for the business. Perform requirement & gap analysis and identify issues or problems and provide a suitable solution. • single contact point between the development team and client • Conduct KT sessions with the development team, design team & testing team to explain the requirements in detail. • Doing Product Demo to the client to explain the product features and functionalities.• Handled multiple & critical projects simultaneously and provided support to each team whenever required

• Requirement gathering of the project from the client.• Design and development of various business relationship documents like Proposals, Estimate sheets, PPTs, and Project flow for ongoing engagements with prospects and clients.• Design Wireframes, flow diagrams, and working prototypes for a better understanding of project functionalities. • Act as liaison between the client and the development team• Manage & retain relationships with existing and new clients