Silas Atkins Email & Phone Number

Advise City of Boulder staff and contractors on providing a just, dignified, and empowering experience for our lower-income community members to receive unrestricted monthly cash to meet basic needs.

Boulder, Colorado, United States

Boulder, Colorado, United States

Running to help everyone feel included in Boulder!

Louisville, Colorado, United States

- Answer incoming phone calls and emails in a welcoming and thorough manner- Greet customers arriving to ask questions, place new orders, and pick up existing orders- Communicate courteously and responsively with co-workers to provide customers with prompt service- Explain available offerings to customers newly starting eCommerce businesses on how to best ship their products

Denver Metropolitan Area

- Partnered with product and engineering team to ensure proprietary rebate system functioned in retail outlets- Managed settings for client eligibility based on product compliance, state regulations, and energy options per household- Formatted product links to ensure rebate functionality for digital purchases individualized for 20-25 clients operating in over 30 territories- Provided backend support to update UPC integration for digital software rebate for new product launch and for changes in product availability in collaboration with national retail chains

Responsible for the day to day operation of an inbound help desk supporting end users of company applications. Scheduling, consulting, coordinating, advising, and being the "Conscience" of the company to ensure the best possible customer experience.

"They call me the Library". Escalation and advanced knowledge specialist. Responsible for balancing past direction with new innovation. Highly skilled at assessing the user experience in relation to user reality.

Boulder, Co

Customer Service Representative at Simple Energy

Essex Junction, Vt

While performing day-to-day technical application support duties, I took initiative to build a relationship with the company’s second biggest client and as a result, the client requested I be assigned as their sole technical point of contact. I performed technical duties from a previous position, in a senior role. - Provided individualized customer support to clients, with an emphasis on tailoring software solutions to meet their specific needs- Subject matter expert for entrusted clients, acting as a resource for fellow support specialists and management- Created client-facing self help documentation- Liaised between clients and software development team to streamline customization of software- Composed technical content for a manual instructing front-line employees in software usage, including the fundamentals of protecting data- Established and led effort to document internal processes for facilitating client success- Crafted custom data storage solution for pulling client reports- Created video tutorials for client use while training their front-line employees

Essex Junction, Vt

As a front-line support technician I built relationships with clients, from onboarding to client education through ongoing technical support. I resolved inbound support requests via phone and email, tailored to match each client’s unique need. I logged detailed support tickets and created knowledge base entries for recurring issues. - Led multi-person team during onboarding process deploying recreation and childcare management software for new and existing clients- Provided onsite and remote training to clients’ staff, presenting complex concepts and terminology in user-friendly terms- Prioritized responses to customer inquiries, with a focus on first touch resolution through familiarity with the specific customizations of each client- Gathered feedback from clients to identify potential new features and pain points

Everywhere

Coordinate recorded audio conversations with members of the brewing industry. Attend brewing industry related events as a media representative to capture photos and stories. Manage social media accounts.

Psychology

Activities and Societies: Big Buddies

High School

Activities and Societies: Venturers, Mountain Biking