Silas Howe Email & Phone Number

Salt Lake City, Ut, Us

Provo, Utah, United States

- Triage bug reports created by customer support- Manage resolution of bugs by establishing timelines, collaborating with engineering and account teams- Develop and maintain internal Chrome Extension and Slack Bots- Lead and contribute to projects to improve team processes- Run trainings for tech support new hires- Dublin Ambassadorship: onboard and train new hires. Improved productivity by 100%

Utah, United States

- Mexico City Ambassador: Help establish new Mexico City Office by providing leadership and senior assistance to new Product Specialists. Implement strong office culture by installing existing and new processes. Establish connection between Provo and Mexico City offices

Utah, United States

- Highly rated customer support representative with a career 100% top 2 box- Assist clients with creating and troubleshooting projects ranging from small student projects to massive Experience Management projects with millions of dollars of implications- Core Team Lead: Collaborate with team leadership, analyze team performance, improve department processes, train new hires- Raycast: Improved team collaboration and efficiency by simplifying processes and automating workflows with… Show more - Highly rated customer support representative with a career 100% top 2 box- Assist clients with creating and troubleshooting projects ranging from small student projects to massive Experience Management projects with millions of dollars of implications- Core Team Lead: Collaborate with team leadership, analyze team performance, improve department processes, train new hires- Raycast: Improved team collaboration and efficiency by simplifying processes and automating workflows with http://raycast.com software. Created detailed documentation for the tool to ensure its usefulness even after my tenure. Greatly improved colleagues’ job satisfaction by speeding up workflows. Created customized tools using React, Python, and Swift.- Kaizen: Participated in weeklong intensive investigating department efficiency and how to improve it. Spearheaded blurb improvement and redesign efforts- Integrations Team: assist customers using the Qualtrics API and custom integrations such as Salesforce- Themes Team: Improve survey branding with customized CSS and HTML themes.- SSO Team: Help customers set up SSO for Qualtrics Instances using SAML, Azure, CAS, and Okta.- X4 Support Team: Collaborate with Marketing and Sales teams to support customers registering for Qualtrics X4 Summit. Show less

- Successfully improved online presence and engagement through website and landing page development using Squarespace, Active Campaign, and Click Funnels.- Acquired new customers and increased event attendance through effective marketing strategies on social media and email platforms such as Facebook, Instagram, TikTok, and Active Campaign.- Created engaging and impactful content using Adobe Creative Cloud, Final Cut Pro, and Canva to drive brand recognition and customer engagement.

- Worked directly with CFO to develop custom spreadsheet to import, process and send financial reports on data using Google Apps Script- Worked with Director of Analytics to leverage Google Big Query to deliver on several Data Analytics Projects

Beta Omega Chapter

- Successfully led a chapter of 40 men, presiding over weekly meetings and overseeing an executive committee of four other men and numerous other chair positions- Progressed on multiple short and long term goals, including raising $2000 from alumni- Organized successful events for brothers, pledges, and the community- Lead collaboration with other student groups and school administration to ensure a positive impact on campus

- Designed and implemented new knowledge sharing system for department- Executed parts of integration projects for high value customers

Used Squarespace to build the website for Tim McCann Consulting Inc.Optimized photos and features for SEO and web efficiency.

- Researched influencers and social media trends for Facebook.- Analyzed the collected data to create insights into trends and rising influencers.- Created presentation about the insights.

Dublin, New Hampshire, United States

- Managed, hired, and trained a team of 4-5 staff members to instruct sailing lessons for teens, children, adults, and seniors.- Implemented policies to allow the program to remain active during the COVID-19 pandemic.- Designed a comprehensive curriculum for the sailing lessons, resulting in a drastic increase in program engagement.- Handled complaints and resolved issues in a timely and effective manner.

Dublin, New Hampshire, United States