Silas Saunders Email & Phone Number

Remote

Scottsdale, Arizona, United States

Scottsdale, Arizona, United States

- Maintained a retention rate of 97% per quarter with a book of 40-50 accounts. Managed upsell deals and increased MRR by 138% in one year. Facilitated 2 customer testimonials. - Managed the client relationship through entire customer lifecycle. Walked clients through onboarding and adoption, bi-weekly/monthly touchpoints, business reviews, and renewal deals. Managed clients in smb, enterprise, and agency segments. - Collaborated with Product and Talent teams to increase efficiency in our processes and solve customer problems, resulting in decreased time to value. Used a consultative mindset to understand how to improve the customer journey and develop the ClearVoice product.

Scottsdale, Arizona

- Consulted inbound leads by discussing analytics strategy and determining appropriate Sisense solutions, leading to qualified opportunities building sales pipeline.- Prospected into and built traction within target accounts, converting cold contacts into warm leads for Account Executive team. - Utilized Salesforce Lightening, Outreach, zoom info, and LinkedIn Sales Navigator to exceed daily metrics for outbound activity via cold calls, emails, and prospects added.

Tempe, Arizona

- Strategized within the SAP Digital Transformation Office to help improve demand generation, validate, and improve data quality.- Built SAP brand awareness through social networking applications. - Connected and built relationships within the small-to-midsize enterprise community through social networking platforms such as Twitter and LinkedIn.

Scottsdale, Arizona

- Completion of 2-month intensive Yelp Sales Development Program.- Training sessions of industry-leading communication and sales techniques used by high performing reps and executives of Yelp.- Owned and managed a large pipeline of clients organized in CRM (Salesforce). - Developed knowledge of Pay-Per-Click advertising through the Yelp Ads program.

Tempe, Arizona

- Consulted with customers on specific account needs; convey rates, service charges, and restrictions, and offer available solutions to improve the customer experience.- Built relationships with TCF customers by providing excellent customer service and maintaining thorough knowledge of all products TCF offers. Built customer trust and loyalty by proficiently answering customer’s questions; explaining policies thoroughly, and fulfilling customer needs.

Tempe, Arizona

- Worked with a small team conducting weekly market reports on nearby competitors and developing unique and innovative marketing strategies. - Planned, Budgeted, and facilitated community events that reach every demographic.

Seattle, Washington

- Performed at a rapid pace providing assistance and facilitating guests with exemplary customer service in a highly populated tourist attracting area. - Balanced multiple obligations within guest service crew to make schedule seamless.

Bachelor’S Degree, Professional Sales And Marketing

International Business, International Business