Silas Tai Email & Phone Number

• Oversees the execution of event logistics for all events.
• Champions all standards, policies and procedures in the Event Operations departments.
• Collaborate with the Sales team to develop long-term strategies for event operations.
• Collaborate with culinary team to ensure compliance with food handling and sanitation standards.
• Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions
• Maintains customer satisfaction to insure retention and growth of business through repeat events.

• Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.
• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Understands employee positions well enough to perform duties in employees' absence.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Monitors and maintains the productivity level of employees.

• Oversee all aspects of the daily operation of the hotel’s Room Service operation.
• Supervise all Room Service personnel.
• Respond to guest complaints in a timely manner.
• Work with other F&B managers and keep them informed of F&B issues as they arise.
• Organise all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor on a daily basis through.
• Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems.

Santa Monica, California, United States

• Running food and amenities from IRD kitchen to all guest rooms in a timely manner.
• Polishing all utensils and glassware pertaining to service, cleaning and maintaining IRD equipment (i.e. coffee makers, teapots, coolers, and reach-ins, reporting any equipment malfunction to immediate supervisor.
• Answer incoming calls on a multi-line phone and record guest orders/requests.
• Ring in, prepare, and deliver food orders and amenities up to guest rooms promptly.
• Pickup and clean trays, prepare silverware, money handle, food spoilage management, maintain a clean work area, and fully stock supplies.
• Work alongside multiple departments in hotel to provide the best quality service to each and every guest.

Beverly Hills, California, United States

• Took orders, presented and explained specials, offered information, and made suggestions about the menu.
• Up-sold wines, liquors, and five course meals with professional appearance and mannerism.
• Maintained clean and sanitary work areas and tables.
• Anticipated and fulfilled guest needs and requests.
• Followed proper plate presentation and garnished set up details.
• Served guests, prepared checks, and collected payment.

• Meets efficiency standards for number claims completed and for accuracy of entries.
• Handles in a professional and confidential manner all correspondence.
• Receives, and adjudicates medical claims for processing; reviews scanned, EDI, or manual documents for pertinent data on claim for complete and accurate information.
• Acquires daily workflow via reports or work queue and incoming phone calls.
• Researches claims for appropriate support documents.
• Analyzes and adjusts data, determines appropriate codes, fees and ensures timely filing and contract rates are applied.

West Hills, CA

• Collaborate with finance and other departments to maintain accounts receivable.
• Prepare complex analytical reports.
• Meet hard reporting deadlines while maintaining a professional attitude under pressure.
• Resolve disagreements between the company and its creditors (Insurance companies) via professionalresearch and review of submitted claim data cross-referenced with Medicare/Medicaid guidelines.
• Receive HL7 raw data and review for medical coding and processing errors.
• Research and create an effective plan of action regarding weekly spikes in data trends.

Tampa/St. Petersburg, Florida Area

• Answer inbound phone calls from healthcare providers and identify appropriate level of assistance.
• Answer inquiries and resolve issues about a patient’s medical claim or benefit history.
• Research and evaluate claim data, medical records, and client profiles for error.
• Diffuse and empathize with frustrated providers and identify the root cause of denied claims andappeals.
• Meet performance goals established for the position regarding efficiency, call quality, and clientsatisfaction

Tampa/St. Petersburg, Florida Area

• Use coded data to produce and submit claims to insurance companies
• Verify patient’s coordination of benefits and eligibility.
• Work through miscellaneous insurance company’s pre-authorization requirements.
• Ran the sales department (Found leads, created spreadsheets, and prepared the product for shipping)

Tampa/St. Petersburg, Florida Area

• Maintain all aspects of the Front of the House (Customer Service, inventory, restaurant cleanliness, etc).
• Train employees on how to deliver exceptional customer service, operate the point the sales, and the proper technique for side duties.
• Interview potential new hire candidates and facilitate the on-boarding process.

Tampa/St. Petersburg, Florida Area

• Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
• Entered numerical data into databases in a timely and accurate manner.
• Produced weekly reports using advanced Excel spreadsheet functions.
• Cross-trained and backed up other customer service managers.
• Trained staff on operating procedures and company services.
• Managed work flow to exceed quality service goals.

Bachelor Of Arts (B.A.), Drama/Theatre Arts And Stagecraft, 3.3 Gpa

Performance, Public Speaking, Improvisation, Technical Theatre, Lighting, Set Design

Bachelor Of Arts - Ba, Business Administration And Management, General, 3.3 Gpa

Accounting, Marketing, Computer Skills in Business, Company Management