Silas Tai Email & Phone Number

• Oversees the execution of event logistics for all events.• Champions all standards, policies and procedures in the Event Operations departments.• Collaborate with the Sales team to develop long-term strategies for event operations.• Collaborate with culinary team to ensure compliance with food handling and sanitation standards.• Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions• Maintains customer satisfaction to insure retention and growth of business through repeat events.• Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team.• Ensures function space and corresponding heart of the house areas are cleaned and maintained.• Ensures furniture and equipment is maintained and inventory levels are kept in accordance with corporate guidelines.

• Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.• Encourages and builds mutual trust, respect, and cooperation among team members.• Understands employee positions well enough to perform duties in employees' absence.• Develops specific goals and plans to prioritize, organize, and accomplish work.• Monitors and maintains the productivity level of employees.• Verifies that all team members/supervisors understand the brand specific philosophy.• Maintains the operating budget, and verifies that standards and legal obligations are followed.• Establishes and maintains open, collaborative relationships with employees.

• Oversee all aspects of the daily operation of the hotel’s Room Service operation.• Supervise all Room Service personnel.• Respond to guest complaints in a timely manner.• Work with other F&B managers and keep them informed of F&B issues as they arise.• Organise all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor on a daily basis through the time management system. • Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems.

Santa Monica, California, United States

• Running food and amenities from IRD kitchen to all guest rooms in a timely manner.• Polishing all utensils and glassware pertaining to service, cleaning and maintaining IRD equipment (i.e. coffee makers, teapots, coolers, and reach-ins, reporting any equipment malfunction to immediate supervisor.• Answer incoming calls on a multi-line phone and record guest orders/requests.• Ring in, prepare, and deliver food orders and amenities up to guest rooms promptly.• Pickup and clean trays, prepare silverware, money handle, food spoilage management, maintain a clean work area, and fully stock supplies.• Work alongside multiple departments in hotel to provide the best quality service to each and every guest.

Beverly Hills, California, United States

• Took orders, presented and explained specials, offered information, and made suggestions about the menu. • Up-sold wines, liquors, and five course meals with professional appearance and mannerism. • Maintained clean and sanitary work areas and tables. • Anticipated and fulfilled guest needs and requests. • Followed proper plate presentation and garnished set up details. • Served guests, prepared checks, and collected payment. • Prepared cocktails and acted as sole Bartender when necessary

• Meets efficiency standards for number claims completed and for accuracy of entries.• Handles in a professional and confidential manner all correspondence.• Receives, and adjudicates medical claims for processing; reviews scanned, EDI, or manual documents for pertinent data on claim for complete and accurate information.• Acquires daily workflow via reports or work queue and incoming phone calls.• Researches claims for appropriate support documents.• Analyzes and adjusts data, determines appropriate codes, fees and ensures timely filing and contract rates are applied.• Responds and documents resolution of inquiries from internal departments.

West Hills, Ca

• Collaborate with finance and other departments to maintain accounts receivable.• Prepare complex analytical reports.• Meet hard reporting deadlines while maintaining a professional attitude under pressure.• Resolve disagreements between the company and its creditors (Insurance companies) via professionalresearch and review of submitted claim data cross-referenced with Medicare/Medicaid guidelines.• Receive HL7 raw data and review for medical coding and processing errors.• Research and create an effective plan of action regarding weekly spikes in data trends.• Respond to and solve billing inquiries, process client invoices, and prepare billing reports.• Utilize with proficiency the following programs: SQL, SQL Queries, Microsoft Excel, Access, AccessQueries, Word, PowerPoint, Outlook, and various programs internal to the company.• Within Excel; create Pivot Tables, use vlookup formulas, and create clearly formatted reports and datacharts.

Tampa/St. Petersburg, Florida Area

• Answer inbound phone calls from healthcare providers and identify appropriate level of assistance.• Answer inquiries and resolve issues about a patient’s medical claim or benefit history.• Research and evaluate claim data, medical records, and client profiles for error.• Diffuse and empathize with frustrated providers and identify the root cause of denied claims andappeals.• Meet performance goals established for the position regarding efficiency, call quality, and clientsatisfaction

Tampa/St. Petersburg, Florida Area

• Use coded data to produce and submit claims to insurance companies• Verify patient’s coordination of benefits and eligibility.• Work through miscellaneous insurance company’s pre-authorization requirements.• Ran the sales department (Found leads, created spreadsheets, and prepared the product for shipping)

Tampa/St. Petersburg, Florida Area

• Maintain all aspects of the Front of the House (Customer Service, inventory, restaurant cleanliness, etc).• Train employees on how to deliver exceptional customer service, operate the point the sales, and the proper technique for side duties.• Interview potential new hire candidates and facilitate the on-boarding process.

Tampa/St. Petersburg, Florida Area

• Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.• Entered numerical data into databases in a timely and accurate manner. • Produced weekly reports using advanced Excel spreadsheet functions.• Cross-trained and backed up other customer service managers.• Trained staff on operating procedures and company services.• Managed work flow to exceed quality service goals.

Bachelor Of Arts (B.A.), Drama/Theatre Arts And Stagecraft, 3.3 Gpa

Performance, Public Speaking, Improvisation, Technical Theatre, Lighting, Set Design

Bachelor Of Arts - Ba, Business Administration And Management, General, 3.3 Gpa

Accounting, Marketing, Computer Skills in Business, Company Management