Daniel Lim Email & Phone Number

• Setting up a new studio in the region of Malaysia as part of their expansion towards SEA.• Planned and designed the overall setup of the data center.• Led the installation and configuration of servers, network devices to allow communication between the office and data center.• Managed and mentored two junior IT professionals for over two years.• Created and maintained SOPs and Wikis to ensure effective knowledge transfer.• Maintained team performance through continuous monitoring, feedback and team bonding activities.• Managed budgets, IT Vendors and projects that are assigned to the studio in Malaysia• Planned and executed system upgrades or physical upgrades while minimizing downtime and ensuring seamless transitions.

• Managed DNS Infrastructure• Preparing server for customers using UNIX environment• Successfully setup OpenVPN servers all around the globe for VPN usage• Assist the network team in terms of creating firewall rules, providing first and second level troubleshooting as well as liaise with users for their network requirements.• Installed and managed services we purchased from vendors such as NScrub and Wanguard for Anti-DDOS protection.• Successfully implemented monitoring systems for servers• Managed VMWare and Oracle VirtualBox hosts and VM’s

Tpm, Bukit Jalil

• Perform first level troubleshooting with following up from the user and vendor with minimal recurring problems.• Escalating process to be done when problem occurs as soon as possible• Create initiatives for team members in order for them to hone and improve their skills.• Assist the network team in terms of creating firewall rules, providing first and second level troubleshooting as well as liaise with users for their network requirements.• Successfully implemented NTOP and RANCID to reduce troubleshooting period in order to bring the system online as soon as possible if any downtime occurs.• Managed the security solution (Trend Micro) for APT attacks and mitigate threat severity level.• Successfully implemented LibreNMS and Cacti as a way to monitor equipment uptime.

• Provided the network design from scratch for the system’s requirement of the company and executed it with redundancy.• Successfully resolved over 100 issues in regards to IT infrastructure.• Responsible for managing and configuring network devices.• Responsible for managing and configuring firewalls.• Provided support for project managers and staffs for 1 year• Travelled to Philippines for deployment of hardware and software in the Data Centre with minimal issues.

Kuala Lumpur, Malaysia

• Responsible for network monitoring and to respond to any downtime• Responsible for auditing data centre equipment and customer information• Provided support to employee-submitted helpdesk tickets regarding workstation hardware, software, or application-related request and/or problems. ACCOMPLISHMENTS1. Ground Events a) Ensured that there is network for every workstation that is present during ground events b) Audited and made sure that the workstations are present during the ground events c) Installed necessary software/hardware for the workstations to be functional d) Collaborated with sponsors regarding items/test products to be used e) Collaborated with Internet Service Providers to ensure connectivity to the Internet2. Planned Server/Network Setup a) Collaborated with developers on the server specifications and server procurements b) Conducted fact finding to analyse technical requirements and how it will improve connectivity c) Planned network diagram and network security d) Produced and managed an implementation plan that involved all the teams involved to make the project successful e) Successfully setup a network monitoring system for the new network design.

• Assessed and reconfigured corporation's Unix/Linux/Oracle setup, including reallocating SAN disk space to engineer a robust, scalable solution• Improved system security through setup and ongoing maintenance of PFSense• Delivered a consistent solution managing Cisco firewalls• Studied, suggest and applied network enhancements that improved system reliability and performance• Overhauled NetBackup schedule and improved 15 Linux servers. Enhanced system availability (averaging 99.9% uptime) and furnished the company with scalable systems to support fast business growth• Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security, and use of software

Payment Gateway Division

General Computing, It

Bachelor'S Degree, Network And System Administration/Administrator