Daniel Lim Email & Phone Number

• Setting up a new studio in the region of Malaysia as part of their expansion towards SEA.
• Planned and designed the overall setup of the data center.
• Led the installation and configuration of servers, network devices to allow communication between the office and data center.
• Managed and mentored two junior IT professionals for over two years.
• Created and maintained SOPs and Wikis to ensure effective knowledge transfer.
• Maintained team performance through continuous monitoring, feedback and team bonding activities.

• Managed DNS Infrastructure
• Preparing server for customers using UNIX environment
• Successfully setup OpenVPN servers all around the globe for VPN usage
• Assist the network team in terms of creating firewall rules, providing first and second level troubleshooting as well as liaise with users for their network requirements.
• Installed and managed services we purchased from vendors such as NScrub and Wanguard for Anti-DDOS protection.
• Successfully implemented monitoring systems for servers

TPM, Bukit Jalil

• Perform first level troubleshooting with following up from the user and vendor with minimal recurring problems.
• Escalating process to be done when problem occurs as soon as possible
• Create initiatives for team members in order for them to hone and improve their skills.
• Assist the network team in terms of creating firewall rules, providing first and second level troubleshooting as well as liaise with users for their network requirements.
• Successfully implemented NTOP and RANCID to reduce troubleshooting period in order to bring the system online as soon as possible if any downtime occurs.
• Managed the security solution (Trend Micro) for APT attacks and mitigate threat severity level.

• Provided the network design from scratch for the system’s requirement of the company and executed it with redundancy.
• Successfully resolved over 100 issues in regards to IT infrastructure.
• Responsible for managing and configuring network devices.
• Responsible for managing and configuring firewalls.
• Provided support for project managers and staffs for 1 year
• Travelled to Philippines for deployment of hardware and software in the Data Centre with minimal issues.

Kuala Lumpur, Malaysia

• Responsible for network monitoring and to respond to any downtime
• Responsible for auditing data centre equipment and customer information
• Provided support to employee-submitted helpdesk tickets regarding workstation hardware, software, or application-related request and/or problems. ACCOMPLISHMENTS1. Ground Events a) Ensured that there is network for.

• Assessed and reconfigured corporation's Unix/Linux/Oracle setup, including reallocating SAN disk space to engineer a robust, scalable solution
• Improved system security through setup and ongoing maintenance of PFSense
• Delivered a consistent solution managing Cisco firewalls
• Studied, suggest and applied network enhancements that improved system reliability and performance
• Overhauled NetBackup schedule and improved 15 Linux servers. Enhanced system availability (averaging 99.9% uptime) and furnished the company with scalable systems to support fast business growth
• Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security, and use of software

Payment Gateway Division

General Computing, It

Bachelor'S Degree, Network And System Administration/Administrator