Silvana Gabriell Email & Phone Number

Portland, Oregon Area

Using my knowledge and connections with the Latino community, I provide excellent customer and informational service to children, families and adults. Responsible for connecting internal and external patrons with the information they seek as well as delivering a variety of library services. Assessing the needs of the community I plan, prepare and implement.

Designing and maintaining a multilingual company website using web-design programs such as: Adobe Suite ( mostly Dreamweaver, Fireworks and Flash), HTML, JavaScript, etc
Creating and delivering online multilingual English/ Spanish/Portuguese for cultural, language and interpretation trainings as well as computer classes in English/Spanish/Portuguese..

I am in charge of the Deceased Member process. This requires excellent organizational and communication skills, extensive research into locating account information, following up with members, collecting required documentation, setting up appointments for members to meet Member Advisors.
It requires business writing skills as I have to write letters to.

Social media management, writing, editing, creating and leading discussions and community-outreach efforts to a global community of over 75,000 members.

Monitoring Social media mentions for the group WiserBrasil using Social media monitoring services such as mention, Cision/Radian 6 and Hootsuite.

Became a Wiser Editor within 3 months of.

Portland, Oregon Area

Maintaining the Twitter account by posting tweets, engaging in conversation with followers to generate membership for the co-op and other duties as assigned. Monitoring Social media mentions using Social media monitoring services such as mention, Cision/Radian 6 and Hootsuite.

Portland, Oregon Area

Designed a 4 pages company website,Facebook page and Yelp profile.

Responsible for recruiting, managing, coaching and training of teller staff.
I coach them on providing excellent customer service; operations and regulations compliance; helping them to develop and achieve great performance results, the bank's financial goals and advancement in their careers.

Lead Sales, service and operational.

Translated a brochure from English to Portuguese.

Helped develop a social media campaign to increase the presence of WiserEarth. Work performed for Twitter Wiserearth and Wiserlocal and LinkedIn.
Created a Social media strategy to grow brand recognition and followers.
Created and uploaded reports on social media metrics.
Used Social media account to spread information related to Wiserearth.org.

I designed the Brochure for the company.
They are a Volunteer based, door-to-door transportation service in Horry and Georgetown Counties for home-bound seniors and chronically ill adults. Providing transportation to medical appointments, grocery store, bank, hairdresser, worship, etc.

Responsible for making the schedule for site coordinators using Google Calendar.
Setting up a Google Voice account.
Managing the schedule.
Contacting site coordinators and doing follow up regarding matches made on recovers.org, issues encountered during their shifts.
Reporting volunteered hours to TCC website.
Sending weekly updates to the.

Translated documents from English to Portuguese for the newsletter, press releases and website content.