As a business analyst since 2006, I've driven efficiency across various organizations by deploying Laserfiche® Enterprise Content Management and Process Automation software. My career spans industries like government, retail, finance, and education, where I analyze business goals, scrutinize processes, and identify productivity enhancements.I have extensive experience in setting up and optimizing distributed enterprise systems, ensuring secure data exchange with TLS Certificates, and using MS SQL databases across Windows Server environments, including on-premises, Azure, and AWS. My expertise also covers diverse SAML identity providers.I've designed and implemented numerous automated business processes using Laserfiche® content services, e-forms, and smart automation. These processes often integrate MS SQL, Oracle software, digital signature tools, document capture, and records management, connected via web APIs and database queries.My unique perspective comes from working for Laserfiche® Solution Providers—United Micro Data and MCCi—and as a client at Idaho Falls School District 91 and Circle K. My work at Idaho Falls School District 91 earned the Laserfiche® Run Smarter® Award for “Most Significant Laserfiche Workflow Initiative” for our innovative onboarding automation. In 2024, I was recognized as the Laserfiche Advocate of the Year. Leading teams of Laserfiche Systems Engineers has given me a distinctive outlook that benefits my clients in evaluating their organizational needs.

While continuing to do project work as a Systems Engineer, I also performed the following tasks:• Responsible for overseeing the planning, design, and implementation of system engineering hyperautomation projects that included enterprise content management, business process automation, workflow, records management, document imaging, webform software, data capture, intelligent automation, and robotic process automation systems.• Developed and implemented technical solutions and strategies for the systems engineering team.• Led a team of 13 systems engineers, including management of development needs and resource planning, for as many as 290 active projects at a time.• Created a systems engineering competency matrix and a systems engineering stack as part of a growth plan for the team.• Standardized documentation the team used to implement successful distributed hyperautomation systems for clients.• Worked with senior leadership to develop and implement changes to increase productivity, utilization rates, and profitability of the systems engineering team.• Implemented branding for MCCi and JustFOIA in the company's Office 365 and Azure AD tenant.• Trained the Sales Operations Management team and members of the Sales team on how to create and use Power BI reports.

In addition to the responsibilities as a Project Manager/Systems Engineer, I performed the following tasks:• Worked with the department's senior leadership team to develop and implement strategic plans, training, and documentation of best-practices and processes.• Helped team members with complex configuration scenarios and escalation items for projects.• Implemented Laserfiche enterprise content management and process automation software, and ABBYY intelligent automation software usually accompanied with integrations that involved 3rd part software.• Implemented complex distributed hyperautomation systems that required several Windows Servers that communicated together so the system processed items required efficiently with little latency in Azure, AWS, VMWare and other self-hosted Windows Server environments.• Implemented complex distributed hyperautomation systems in perimeter networks that included standard DMZ setups as well as Reverse Proxies.• Various system implementations involving different types of Identity Providers, including Active Directory, Azure AD, Okta, Shibboleth, and other SAML idPs.• Created and performed troubleshooting of MS SQL databases required for large distributed system implementations that were SQL heavy.• Created custom MS SQL databases and views required for custom integrations while implementing hyperautomation systems.• Created SQL Maintenance plans using Ola Hallengren’s scripts.• Built business automation processes for numerous clients that involved communicating with the project stakeholders, explaining complex concepts to non-technical audiences, thinking creatively to translate non-technical statements of work, used CSS, HTML, JavaScript, jQuery and others to create the desired outcome of a project beyond the boundaries of the implemented software.

• Managed the full implementation lifecycle of complicated Laserfiche configurations, gather, interpret, and translate complex business requirements in to Laserfiche configurations that make our clients more efficient, and have a mastery of Laserfiche concepts.• Worked both independently to manage projects and provide systems engineering activities and with a team to oversee the complete implementation.

• Administered enterprise systems for the District, including the following: Alexandria, AppliTrack, Brainhoney, Laserfiche, Mileposts, Skyward, SubFinder, and Workorderama.• Automated the onboarding process for new employees and changes to existing employee hours, salary, position, etc. by moving the Personnel Action Form paper process to a fully digital process. The process is integrated with a job posting web API, Active Directory, SQL databases, and the Laserfiche Enterprise Content Management system.• Created a student assessment data warehouse and reports for the board members, superintendent, directors, and principals.• Developed custom queries and reports of district administrative system (financial, payroll, etc) data utilizing Crystal Reports, Power BI, SSRS, SSIS, MS Access, SQL, HTML and various other tools for on-screen and print presentation.• Facilitated data transformation, transfer and validation within and between administrative data systems.• Trained and supported district staff in the use of administrative data systems functionality including data analysis and reporting functionality.• Collected, prepared and submitted data required for district and state reporting including I.S.E.E.• Developed procedural and training documentation and materials.• Assisted with SQL database management tasks in order to maximize system availability and performance.• Managed server configuration and resources supporting administrative data systems under the direction of the Systems Administrator.• Assisted with administrative software and hardware evaluations & recommendations.• Maintained familiarity with system operations of the technology center in order to provide backup to other technology center staff.

• Provided technical support for over 200 Laserfiche and FileBound web-based enterprise content management systems.• Maintained company website and created a new site for their Affinity product.• Provided training to customers on a regular basis on how to use their software.• Created training materials for two annual training conferences for customers around the United States on how to use their software.• Created, configured, and maintained company Windows Active Directory Domain, Microsoft Exchange Server, and domain joined computers.

• Managed web development projects for new and existing customers and made sure that they were completed correctly by managing a team of developers and designers.• Provided technical support for customers with email and website problems/questions.• Performed front-end programming for websites along with preparing designs for implementation into e-commerce platforms using CSS, C#, MS SQL, HTML/XML, ASP.NET, PHP, WordPress, jQuery, and Photoshop.• Trained customers on how to use their new website to get the most value out of it and created help documentation.

Tier 1 & 2 Technical support representative hired by Career Connections, Inc. contracted to IBM, Lucent Technologies, Lincoln Financial Group and Johnson & Johnson.

Manufactured product through a variety of mechanical, electrical, and chemical processes in fabrication and test facilities.

Redesigned www.umdata.com website, developed and processed microfilm and microfiche, and scanned documents into enterprise content management systems.

Created, maintained, and frequently updated www.downtownboise.org website.

Created Intranet website, PC/LAN support, PC hardware/software support.