Yedi S. Email & Phone Number

Houston, Texas Area

Build relationships with existing and prospective clients. Support outside Sales team in maintaining, growing, and developing business in the Latino America markets. Act as the point of contact for clients, Answers customer’s questions concerning prices and uses of merchandise. Handles the needs of sales representatives and customers. Prepares forms for price quotations on items not contained in price book and prepares quotations. Checks with credit department concerning credit status of customer when rush orders are received. Provide quotation and ordering assistance to customers and sales representatives. Interact with customers to provide them with sales and quotation follow-up. Follow up on all complaints or concerns and see that they are fully resolved.Assist other team members when needed. Maintain CRM with new customer information and updated opportunities/quotes.Respond to all general line customer inquiries via phone, fax, or email by determining material availability, conformance to customer requirements, quoting prices, and providing a reasonable delivery commitment designed to obtain the customer's order or expanded order.

Houston, Texas, United States

Fulfill Customer demand concerning hot orders via the DEFOA process (Defective Product on Arrival). Validate, deny or resolve the DEFOA claim and if necessary, load and manage the replacement order. Investigate and resolve all shipping issues including short-ships, damages, miss-shipments and lost goods. Communicating order confirmation and shipping dates to customers. Handle customer calls relating to complaints on orders by investigating the basis of complaint, referring problems to appropriate personnel, recommending action to rectify problems, and following up to ensure resolution. Log Email and Calls via Tech-Direct ticketing system, maintain accurate records and call logs for management reporting. Monitor and track the progress of open requests.Expedites operations that delay or alters schedules to meet unforeseen conditions. Maintain effective communication with all levels inside and outside of the organization on activities that may impact the production schedule, working through the customer service representative where appropriate.Worked with various organizations including Supply Chain, Logistics, Customs clearance, Product Manager, and Pricing to ensure total Customer satisfaction and on time delivery, and following HP's internal policies and procedures such as financial credit releases, pricing accuracy and precise invoicing. Analyzed material availability against open order book and giving resolutions to potential issues with the orders such as: technical & credit holds, obsolesces, and end of life product. Establishes and processes customer orders from receipt to delivery and inputs data into SAP R/3.