Role: Provide consultancy and technical skills to SME companies in the local region.• Plan and implement the migration of NT server system to a new site. Subsequently, consult and advise on how to merge two companies Novell and NT systems together across multiple sites. Involving liaison with existing IT departments.• Provide consultancy and support to small companies. • NT server hardware data and apps migration, small site Office XP roll-out.• Ongoing support provided by telephone, remote dial-in and site visits.• Telephony and CTI systems knowledge expanded and used when specifying new telecomms requirements for business.Skills utilised: All Microsoft Server and Client platforms, VMware, Linux, VOIP, Novell, applications knowledge, Backup technologies, PSTN, ISDN and ADSL connectivity, Firewall, VPN and Internet technologies, Avaya Alchemy telephony PBX series.

Role: Roll-out and implement final phase of high-profile mission critical £50m project to launch new bank for Abbey National.• Plan the desktop, server and application delivery of a new banking business at 7 sites across the UK. Involving resource management of internal departments to achieve business and technical aims.• Rollout based on NT4 and Windows 2000 operating system, with Backoffice applications such as MS Exchange, MS SMS and Legato being utilised. • Desktop images designed to provide fast rollout with Oracle client being used to provide access to multiple Oracle back end systems via firewalls.• Ongoing application delivery and control using MS SMS v2.0.Skills utilised: NT 4 server and workstation, Windows 2000, applications knowledge, Microsoft SMS, Compaq hardware knowledge, Backup technologies, MS Exchange, MS Outlook.

Role: Help to plan and implement final phase of Britvic computer platform change from Novell to NT requiring critical company data and applications to be safely migrated.• Plan the migration of company shared data and applications from the Novell servers to the NT servers, this required in-depth analysis of both platforms for location and capacity planning. I advised on the hardware upgrades required to accommodate the extra storage and backup requirement. Liased with the network department for impact assessment. Installed and commissioned new Compaq Proliant NT servers for project• Researched existing applications to recommend migration path for long term strategy.• Implemented the migration in line with the agreed plan to timescale.• Used Microsoft SMS Installer to provide application delivery to Britvic standards, including network impact assesment and integration to standard Britvic baseline with checks for compatibility against existing applicationsSkills utilised: Novell server, NT server /workstation, applications knowledge, Microsoft SMS, Compaq hardware knowledge, Backup technologies, MS Exchange, MS Outlook.

Role: Engaged by Britvic to maintain and support their legacy “Desktop 1” platform (Windows 3.1/Novell 3.12), which still 90% of the company’s data, accessed via MS NT V4.0 workstations. After starting with Britvic found that the project to migrate their DT1 platform to “Desktop 2” (Windows NT 4 Workstation/Server) would not complete prior to 1/1/2000. I was given the responsibility for the DT1 Y2K project. Therefore my project target was to investigate, plan, test and implement the Y2K updates of the hardware and software for some 250 users and 34 servers across 20 sites in a 3 month timescale. Planning included a disaster recovery plan and isolated Y2K testing. The project was successfully completed single-handedly by mid December with minimal disruption to the business. Other duties included:• Day to day application support and maintenance to about 250 end-users.• Provision of third line support to the national helpdesk team which is responsible for support to about 1,500 Novell and NT users. Used Quetzal call logging system to provide a quality service within SLA levels. • Maintenance and monitoring of the NetWare servers, providing support for the daily running of IT equipment, applications and end user support to service level agreement standards. • Support comprised of telephone support with remote support and occasional on-site visits.Skills utitilised: Novell server, Microsoft Windows 3.11, DOS, Y2K criteria, project planning and implementation, liason, IBM and Compaq hardware.

Role: Responsible for ensuring the daily running of the Midlands regional computer systems running over the LAN and WAN. Providing first and second line support to the regional helpdesk team which supports 1,500 users at 20 sites across the Midlands. • Maintained and monitored the NetWare servers, providing support for the daily running of IT equipment, applications and end user support to service level agreement standards. End user support comprised of telephone support with remote support and on-site visits.• Required to implement and administer Microsoft Windows NT 4.0 TCP/IP based networks using a single NT domain model. Data sharing and file and print services were designed and implemented as part of the solutions.• Primarily responsible for the smooth running of backup and restore functions on all 25 servers in the Midlands, using Arcserve 5 and 6 with DAT and DLT backup devices.• Required to provide support under pressure during a major systems infrastructure change. The migration was from NetWare 3.12 to NetWare 4.11 and from Windows 3.1 with a mixture of applications to Windows 95 with Microsoft Office 97 as the core application suite.• Contract renewed several times.Skills Utilised: Novell server, NDS, NT Server/Workstation, Windows 3.11, Windows 95, MS Office 4.3 and 97, Novell Groupwise, Arcserve, Lotus 1-2-3, Autocad, Compaq hardware

Originally invited to join ADECS to provide software analysis, design and programming skills. My role changed during the first year so that I provided both technical and software support expertise. I was responsible for the design and implementation of our major clients networking and installation solutions using a variety of operating system platforms.• Planned and implemented a multiple Windows NT 4.0 server domain network, which was followed by a roll out of 40 Windows 95 workstations.• Provided support for a wide variety of bespoke and commercial software, including Microsoft Office Professional, Lotus Smartsuite and Corel/Novell PerfectOffice.• Support standalone PCs and PCs on a variety of networks including Novell NetWare Lite, Windows for Workgroups, Windows NT 3 and 4 and Novell NetWare V3.11, V3.12 and V4.1.• Responsible for the design, installation and set-up of a Novell V3.12 network for the payroll department of a major UK car parts company including cabling infrastructure.• Responsible for the upgrade/migration of a 25-user peer to peer network to a client-server network using Novell Netware V4.1 at the University of Warwick Science Park and maintaining the CC: Mail set-up.• Project Manager for a £30k Novell V4.1 network upgrade where I acted as consultant for the entire upgrade. The project included aspects such as the upgrade of client PC network cards, network cabling logistics, specifying the server, backup software, network analysis software, project costing and implementation.• Designed and implemented several bespoke software applications using Microsoft Visual Basic Professional V3 and V4.Skills utilised: Flexibility in the face of complexity and see above bullet points.Other duties included:Support scheduling, telephone support, on-site customer support and training and technical support to the sales team.