As a digital marketer, I am a customer advocate. I design systems, products, and tools that are as beautiful as they are usable. I bend technology into new forms to compensate for gaps in human abilities. I act as a creative buffer between technical complexity, unreliability, and inelegant processes or patterns. I turn bad mechanics into better forms. It’s downright noble.Over 20 years of hands-on experience with all stages of web and software product design and development, from customer research, interaction design, and visual design to prototyping, production, and usability testing. I’m an active member of the local and national user experience design and usability communities.Experience managing in-house design groups as well as contractors, offshore teams, and third-party vendors for both small and large projects. Ability to be innovative, collaborate and communicate effectively with engineers, business stakeholders, and customers.Various strategic work (business models, high-level categorization, scenario development, life cycle assessment):- Wireframing / Sitemaps / Process flows- Digital Marketing- Strategic thinking- Usability testing- User research- Content generation/copywriting- Content strategy- Interaction / User Interface design- Maintain usability standards- Provide direction which will further the overall experienceSpecialties: User-Centered Design approach and methodologies, Usability testing, UI Design, UX research and methodology, Interactive Prototyping, Branding/Identity, Graphic, and Informational Design. SEO/SEM, Digital Marketing.Brands I've worked with in the past: WWF (WWE), About.com, Rakuten, ESPN, Disney, General Motors, Ford Motor Company, XPrize