Desktop Support• Updating Computer software’s• Providing end-user support• Troubleshooting hardware and software issues.• Replacing and repairing damaged hardware.• Installing and upgrading Antivirus Software to ensure security at the user level.• Managing all Information Technology equipment within the Department.• Conducting Daily backups and Server checks• Use call logging system to record user’s request.• Identify and repair hardware and network connectivity issues.• Update and maintain computer inventory and surplus equipment• Ensure that work is carried out within agreed service levels and in accordance with department guidelines.• Ensuring customer satisfaction is always up to standard• Performing Backups• Monitoring Wide and Local Area Network• Detecting and repairing faults on Wide and Local Area Network.• Compiling monthly reportsApplication Analyst and Consultant(CRM)• Identifying opportunities for improvement within the Organization.• Designing and modification of business systems.• Interacting with business stakeholders and subject matter experts in order to understand their problems and needs.• Gathers, Documents, and Analyses business needs and requirements.• Solving Business problems as needed and design technical requirements.• Document the functional of the System.• Interacts with system architects and developers to ensure the system is properly implemented.• Test the system and create system documentation and user manuals.• Finding and implementing solutions to existing and potential problems.• Provide live technical support to customers using application programs via email, remote access, in-person or telephone communication.• Write a report on the application program based on data analysis outlining areas that need improvement and creating suggestions to restructure application software function.• Train customers and staff members on Applications.

Pedagogical ICT Integration Pilot Programme for Educators• Providing ICT Support on how to pedagogical integrate ICT into teaching and Learning• Assisting Participating teachers in all aspect of IT Support.• Aspiring participating teachers in by supporting them as they develop their Computing Skills.• To ensure all computing devices are prepared and Ready to be used in order for the training to be carried Out to a high standard

Providing training to Educator and Community on Basic Computer Skills• Getting teachers ready for E-learning• Helping teachers with SACE sign up• Community training on basic computer Skills• Updating Computer software’s• Providing end-user support• Compiling monthly report• Photocopying, Scanning and faxing documents.• Recording Data• Attends, records and transcribes minutes• Records, date stamps and distribute all incoming mail.• Process outgoing mail.• Compiles and maintain an up to date telephone directory Of Numbers and addresses • Files all correspondence• Updates the bulletin board by posting and removal of Out dated materials.• Ensure the administrative offices and reception area are Kept clean

Developing in-house systems using VB.Net• Developing and Maintaining Systems• Consultation with relevant users/clients to get system requirements.• Documenting System functional Requirements, Acceptance Test specification.• Compiling user manuals for the systems.• Designing, testing and implementing new systems according to specifications.• Maintenance and Adjustment on Existing and New Systems.• Maintain IT Inventory, asset registry and manage loan equipment system.System Administration and Support• Providing System training and assistance to New and Existing users.• Installing, Upgrading and Monitoring Software.• Monitoring of system activity, and Maintaining user access administration.• Providing end user Support to all section within the department.• Manage problems and incidents to ensure it is appropriately resolved and the cause is investigated to prevent future recurrence.Database Administration• SQL Server Backup• Database Maintenance• Monitoring database server to ensure database availability and performance.• Checking the availability of free space for all the table spaces and checking for database and server errors.• Creating full database backup (SQL Server) and ensuring the schedule backup runs smooth.• Business Intelligence Report Writing.Providing first line user support within the Department• Log calls to external service providers and manage assets warranty schedule maintenance.• Detect and record incidents to ensure that there are no lost service requests.• Detect incident and target the correct support resource.• Test multimedia equipment(Projectors)• Roll out of computer equipment,Support,maintain and administer desktops, laptops ,telephone instruments and printing device