Silja Kiilerich Email & Phone Number

Helsinki, FI

Helsinki Area, Finland

Helsinki Area, Finland

Tampere Area, Finland

Tampere Area, Finland

Netherlands

-Process check-ins by confirming reservations, assigning rooms and issuing and activating room keys.-Handle all payment types such as room charges, cash, credit or debit.-Process check-outs including resolving any late and disputed charges.-Run daily reports, identify any special requests.-Welcome and acknowledge all guests according to company standards.

Finland

Assisting in different restaurant, bars and banquet events as needed. This position gave me a lot of insight on different aspects of the restaurant industry.During this time I had the privilege to perform in many different duties, such as:-Assisting at hotel breakfast and lunch-Working as a bar assistant at a nightclub-Working as a Food Runner-Assisting in.

Malta

Duties performed in reception:-Hospitality and customer service-Answering phone calls and emails-Preparing Departure and Arrival lists-Dealing with client queries-Dealing with arrivals and departures-Confirming flight tickets-Booking of transfers-Booking of car rentals-Collecting direct payment for accommodation, excursions and lessons-Attending to any.

Finland

-Preparing bread and food-Customer service, answering to client requests and complaints-Cash management-Opening and closing the storeOne of the most important skills I learned while working in a fast food restaurant is the ability to work under a lot of stress and pressure. This allowed me to achieve high resistance to stress.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Bachelor’S Degree, Hospitality Administration/Management

Bachelor’S Degree, Hospitality Administration/Management

Student exchange to Rangsit University for five months

High School