Silu Chen Email & Phone Number

Brighton East, Victoria, Australia

Melbourne, Victoria, Australia

• Prospecting for new leads, making cold calls and conducting online marketing and advertising in BBS.• Consulting with customers to identify their needs and promote the relevant products/solutions to them.• Motivating customers to add friends on WeChat to be informed of our updates and become our potential clients.• Create and updating customers' profiles in the CRM system.• Initiating sales meetings and communicating through phone/WeChat, and closing deals.• Elaborating on… Show more • Prospecting for new leads, making cold calls and conducting online marketing and advertising in BBS.• Consulting with customers to identify their needs and promote the relevant products/solutions to them.• Motivating customers to add friends on WeChat to be informed of our updates and become our potential clients.• Create and updating customers' profiles in the CRM system.• Initiating sales meetings and communicating through phone/WeChat, and closing deals.• Elaborating on products’ features and benefits and our services to the clients and handling clients enquires.• Negotiating price with clients, using sales techniques and communication skills to make both parties happy.• Managing evolving client relationships, regular follow-up and chat to maintain the relationship to drive sales.• Making numerous daily social media posts and updates about our products and customers’ testimonials.• Managing three enquiries’ phones and responding to existing or newly added client enquires. • Providing tailored products/services best suited to the customers. ACHIEVEMENTS:• Exceeded monthly KPIs every month since joining the company.• Gained a 12% salary increase within 3-months of commencing the role. Show less

Melbourne, Victoria, Australia

• Registering and managing social media accounts.• Helping establish logistics, payment system and WeChat e-commerce.• Marketing (content generation), market campaigns and building online communities.• Managing an outsourced marketing agency, coordinating, and monitoring their work to be done as scheduled.• Using bilingual translation to prepare English/Chinese paperwork, articles and related work.• Assisting with the creation of various marketing materials.• Prospecting… Show more • Registering and managing social media accounts.• Helping establish logistics, payment system and WeChat e-commerce.• Marketing (content generation), market campaigns and building online communities.• Managing an outsourced marketing agency, coordinating, and monitoring their work to be done as scheduled.• Using bilingual translation to prepare English/Chinese paperwork, articles and related work.• Assisting with the creation of various marketing materials.• Prospecting potential business partners, promoting them to become our wholesaler. • Creating posters when new campaigns come out and creating the layout when publishing articles.• Customer service (answer enquires about products, assisting products buying).• Proofing and editing promotional videos and adding subtitles.ACHIEVEMENTS:• Assisted the company develop its online presence thereby boosting brand exposure and increasing sales.• I facilitated the company reach out to potential business partners to become our distributors. • Aided the company to increase the brand’s exposure in Australia and globally. Show less

Melbourne, Victoria, Australia

• Organising artwork files and components list, check samples artwork• Arranging samples for QC sign off and registration• Assisting to organise ingredient list and costing sheet files for current products• Helping to create product specifications for NPD• Enabling to update the NPD tracker by following up with Planning Department

Beijing, China

Fund Management - Full time (Oct 19 - Jan 20) & Remote part-time (Mar 20 - Dec 20) Duties:• Drafting the quarterly and annual report of the funds.• Submitting the funds’ record in the system of the Financial Bureau.• Developing project materials and entering into the system of Asset Management Association of China.• Formulating equity structure of funds, managing funds’ file arrangement and other administrative tasks.• Preparing a keynote speech: Impact Investment.

Melbourne, Victoria, Australia

• Planning and marketing events, poster design, name card design and editing news releases.• Connecting with sponsors\MC’s\interpreters\venues\photographers\brochure designers\printing company.• Preparing promotional material; meetings arrangement; minutes of meeting and administration.• Coordinating facilities, decoration\catering, entertainments, location and audio-visual equipment.• Preparing the invitee lists, accommodation, travel and guests special needs.• Supervising… Show more • Planning and marketing events, poster design, name card design and editing news releases.• Connecting with sponsors\MC’s\interpreters\venues\photographers\brochure designers\printing company.• Preparing promotional material; meetings arrangement; minutes of meeting and administration.• Coordinating facilities, decoration\catering, entertainments, location and audio-visual equipment.• Preparing the invitee lists, accommodation, travel and guests special needs.• Supervising onsite event preparation and activities, managing volunteers and delegating tasks.• Handling customer service enquires, customer relationship maintenance and the collection of feedback.Key Contributions:I managed events from start to finish, fulfilled tasks perfectly and made all events succeed beyond expectations. In addition, I demonstrated initiative and strong communication skills by not only finishing the duties allocated to me but also successfully negotiating a $5800 sponsorship while communicating with external stakeholders. Show less

Melbourne, Victoria, Australia

• Selling/ up-selling• Customer service with professionalism and enthusiasm• Handling sales after-sales service (repair, exchange, deliver, gift wrapping)• Handling cash and EFTPOS transactions• Assisting in visual merchandising• Creating and maintaining customer filesKey Contributions:Achieved and exceed KPI every month, contributed to team success and maintained good relationships with clients.