"There and back again!"- Leading integration projects between the payment gateway and development teams of merchants and e-commerce platforms, serving as an expert in API REST services.- Responsible for coordinating and implementing integration projects for e-commerce platform plugins, ensuring effective and innovative solutions.- Crafting detailed technical documentation for development teams, facilitating precise and efficient implementations.- Specialized post-live technical support and acting as a Solutions Engineer for pre-sales, identifying business requirements and suitable payment solutions.

Efficient pipeline management in a dynamic, fast-paced work environment.Led integration projects of partners with the Rappi app using REST API and sFTP services.Developed detailed technical documentation to guide development teams, ensuring precise implementations.Created and implemented a certification process to ensure high-quality integrations.Provided specialized post-live technical support, offering continuous assistance to development teams.

- Assistance in on-boarding of merchants on partners integrated with PayPal;- System integration between PayPal and merchant’s development team and/or e-commerce shopping cart, being point of contact about questions regarding API services;- Technical documentation for merchant’s development teams;- Post-live technical support for merchant’s development teams;- Solution Engineer for pre-sales, collecting business requirements about the payment needs.- Pipeline management;

- Technical support for service users at B.A.S.F. Brasil, involving troubleshooting for Notebooks, Desktops, Tablets, Smartphones, SmartCards, and Microsoft Active Directory.- Responsible for managing team and backlog of service tickets in the security line (Smart Cards, BitLocker, WAVE, antivirus logs, and digital certificates).- Single Point Of Contact (S.P.O.C.) for the security team, ensuring effective communication and problem resolution.- Daily reporting on service line and developing action plans for recurring issues.

- End-user support for products of a global technology leader;- Expertise in troubleshooting hardware and software issues for a range of mobile devices and computers;- Proficient in restoring key product functionalities, ensuring end-user satisfaction;- "Floor Support": primary contact for process-related queries and guidance within the team.

- Technical Support Analyst at Sitel, specialized in Notebooks, Desktops, and Tablets for a renowned American IT company.- Advanced skills in diagnosing and resolving hardware and software issues, leveraging comprehensive technical knowledge.- Proficient in utilizing remote access and proprietary tools to enhance the quality of technical support.Specialized support for users of Windows 7/8/8.1 operating systems, boosting operational efficiency and customer satisfaction.