Javier Silva Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Manage and optimize ERP System to streamline business operations and improve efficiency.-Implement ERP system customization to enhance efficiency and productivity.-Develop complex T-SQL scripts to extract and analyze data to provide actionable insights for executives.-Collaborate with business stakeholders to understand their needs and provide data-driven solutions.-Effectively troubleshot ERP issues and implement process improvements.

Berwyn, Illinois, United States

Specialized in roofing sales for insurance claims related to hail and wind damage, working with a Public Adjuster. -Successfully closed 4 deals, resulting in more than $200,000 generated.-Presented sales pitches to potential customers and negotiated contracts.-Made at least 70 cold calls per day to generate leads and identify potential customers.-Nurtured client relationships through personalized follow-ups, resulting in increased deal closures and higher conversion rate.

Chicago, Illinois, United States

-Performed CRUD Operations on the database to reinforce data integrity -Increased operational efficiency by 18% through query tuning resulting in reduced processing times-Leveraged customer data to generate insightful reports, identified key trends and delivered actionable recommendations that led to a 33% company growth-Collaborated with Senior Engineers in the optimization and automation of workflow processes by reviewing, analyzing, and documenting operational processes.

Northfield, Illinois, United States

Analyze Client’s pricing data and convert data into usable information for Medline Industries.- Leverage analytic techniques using data to provide insights and recommendations to Health Systems resulting in client savings over $100K+- Analyze and transform over 500K rows of Client data into usable metrics using tools like Excel and SAP to communicate findings in weekly calls with business stakeholders- Primary Specialist overseeing timelines and client deliverables for 7+ concurrent projects - Reconcile information and perform analysis to ensure data integrity and accuracy

Greater Chicago Area

Collaborated in a cross functional team while managing administrative tasks and aggressive timelines. - Assessed inventory accuracy and report discrepancies by monitoring and performing audits on merchandise inventory of $20K+- Troubleshoot and tailored solutions for over 100+ client’s challenges as they were identified and assessed- Developed a SOP to ensure data integrity when entering client data into Salesforce Translated difficult to understand technology concepts to business language for clients

Greater Chicago Area

Delivered superior customer support and quality service for 100+ customers daily to ensure customer retention and satisfaction- Aided customers by providing personalized product guidance - Maintained knowledge of weekly ads, advertised special ads, and other promotions- Collectively developed strategies that drove the store customer satisfaction rate from a 68% to 92% over the course of 3 months

Greater Chicago Area

Greater Chicago Area

- Worked with internal staff in the collection of data from multiple locations to ensure data integrity and validity- Supported IT Manager with being part of the whole life cycle of projects from requirement gathering stage to the final reporting stage- Provided Daily Tier 1 Support in conjunction with a web development project- Validate completeness and accuracy of the data and then use the data to inform our internal audits and management insight - Troubleshoot PC computer issues

Bachelor Of Science - Bs, Information Technology

Activities and Societies: Undergraduate Commencement Speaker

Bachelors, Criminology