Dynamic and results-oriented Business Analyst with over 7 years of experience driving digital transformation and optimising business processes across diverse industries. Proven expertise in bridging the gap between business needs and technical execution, leveraging a blend of analytical rigor and innovative thinking to deliver high-impact solutions that exceed stakeholder expectations.Key Competencies:Business Process Optimisation: Spearheaded digital transformation initiatives that enhanced operational efficiency and customer satisfaction.Requirements Gathering & Analysis: Expert in translating complex business needs into actionable strategies through comprehensive documentation and stakeholder engagement.Project Management: Adept at leading projects with Agile and Waterfall methodologies, ensuring timely delivery and adherence to project timelines.Data Analytics & Reporting: Skilled in leveraging tools like Excel, Tableau, and Power BI to generate actionable insights and drive data-informed decisions.CRM & ERP Systems: Extensive experience with Salesforce, Microsoft Dynamics 365, and SAP for system implementation and integration.Change Management: Proficient in developing and executing change management frameworks to facilitate smooth transitions and high adoption rates.
-
Business AnalystAerokniteSalford, Gb
-
Business AnalystAmber Home Care Oct 2022 - PresentLondon, England, United KingdomBusiness Analyst | Aeroknite LimitedSept 2022 – PresentLeading the digital transformation of CRM systems, automating onboarding processes, and driving cross-functional collaboration to achieve a 40% increase in customer satisfaction and a 15% reduction in service delivery time. Proven track record in leveraging Behaviour-Driven Development (BDD) and process mapping to streamline operations and cut costs by 20%. -
Data And Quality AnalystManchester University Nhs Foundation Trust Nov 2021 - Sep 2022Manchester Area, United KingdomEnhanced data accuracy and compliance through meticulous data analysis and migration efforts, achieving a 100% accuracy rate post-migration and a 25% reduction in data-related risks. Designed dashboards and reporting systems to support strategic decision-making. -
Business AnalystAveo360 Ltd. May 2020 - Oct 2021Manchester Area, United KingdomManaged stakeholder relationships and utilized user story mapping to accelerate project delivery by 15%. Led the implementation of user store and identity federation systems, resulting in a 75% reduction in incident reports and a 90% improvement in conflict resolution. -
Business AnalystMacans Global Services Limited Jan 2017 - Feb 2020Port Harcourt, Rivers State, NigeriaDrove strategic digital transformation through SAP ERP, optimizing staff attendance monitoring and achieving a 60% increase in system performance. Conducted comprehensive SWOT analyses and Joint Application Development (JAD) sessions to enhance customer satisfaction and process efficiency.
-
Human Resource GeneralistAnchor Dataware Solutions Jun 2016 - Jan 2017Abuja, Federal Capital Territory, NigeriaNegotiated employee relations issues relating to payroll and employee conduct to ensure outcomes aligned with company disciplinary policies and relevant legislation. Identified gaps in previous recruitment programs to generate operations which minimize organizational recruitment cost while sourcing talent. Defined the present gap and future business needs through benchmarking before preparing training and development manuals and metrics for staff development. Coached and mentored line managers and staff to boost employee engagement whilst enforcing performance-tracking strategies for performance management.
Silva Ndifon Education Details
-
Distinction
Frequently Asked Questions about Silva Ndifon
What company does Silva Ndifon work for?
Silva Ndifon works for Aeroknite
What is Silva Ndifon's role at the current company?
Silva Ndifon's current role is Business Analyst.
What schools did Silva Ndifon attend?
Silva Ndifon attended The University Of Salford.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial