Amy Silva-Magalhaes Email & Phone Number

Ronkonkoma, New York, Us

Westport, Connecticut, Us

Responsible for the day to day operations and compliance for all Connecticut, Ohio, Massachusetts, New York, New Jersey, and upcoming developments in D.C. Dedicated to leading the communities in operational excellence, NOI, cash flow growth, compliance, and human capital optimization. Plan, implement, monitor, direct and evaluate all aspects of the operation.

Westport, Connecticut, Us

Responsible for oversight and management of all aspects of the operations with a focus on compliance and risk management. Ensure all Maplewood policies/procedures are implemented at a community level to ensure strong branding. Responsible for promoting a corporate culture that fosters ethical and compliant behavior and provides the basis for ensuring adequate internal controls and compliance with all laws and regulatory requirements applicable to Maplewood Senior Living and all of its entities.

Westport, Connecticut, Us

Responsible for the day to day resident experience/services for the 14 Connecticut, Ohio, Massachusetts communities. Plan, implement, monitor, direct and evaluate all aspects of the operation with a focus on resident services. Work in conjuntion with the Executive Directors and Resident Service Directors and their teams to ensure all Maplewood policies/procedures are implemented at a community level to ensure strong branding, marketing, and compliance. Develop long-range objectives and strategies with community leadership team while implementing strategies to drive KPIs. Implement company-wide programs to which enhance the quality of care for our residents.

Westport, Connecticut, Us

Responsible for the day to day operations of multi site communities. Dedicated to leading the communities in operational excellence, NOI, and cash flow growth. Plan, implement, monitor, direct and evaluate all aspects of the operation. Work in conjuntion with the senior leadership team to ensure all Maplewood policies/procedures are implemented at a community level to ensure strong branding/marketing. Sets challenging cross-functional goals that support the organizational goals and strategies. Integrated functional strategies, utilizing business expertise to reach financial and operational objectives. Developed plans for managing/retaining talent inside organization and for improving leadership strength. Monitored company policies and developed new operational procedures for firm in order to increase efficiency.

Westport, Connecticut, Us

Responsible for the day to day operations of the community. Dedicated to leading the community in operational excellence, NOI, cash flow growth, and talent optimization. Plan, implement, monitor, direct and evaluate all aspects of the operation. 84 total units with 38 in ALZ. Lead a team of 86 team members 9 department heads. Plan, implement, monitor, direct and evaluate all aspects of the operation.Responsible for the day to day operations of the community including the profit and loss. 2014- Year End Occupancy 92%. Increased total revenue by 3% above budget, Achieved ADR increase in total net revenue. 2015- Community grew resident occupancy to 100% YTD. Community was at full occupancy for 21 months. YTD profit margin 21% . YOY House Profit Growth 36%. Community successfully met all clinical indicators .

Mclean, Virginia, Us

Responsible for the day to day operations of the community. Dedicated to leading the community in operational excellence. Plan, implement, monitor, direct and evaluate all aspects of the operation. Work in conjuntion with the senior leadership team to ensure all Sunrise policies/procedures are implemented at a community level. 85 total units with 18 in ALZ. Total resident occupancy 102. Lead a team of 94 team members 10 department heads. Plan, implement, monitor, direct and evaluate all aspects of the operation.Responsible for the day to day operations of the community including the profit and loss. 2010- Year End Occupancy 99 vs budget 90. Increased total revenue by 3% above budget, Achieved ADR increase in total net revenue. Community successfully met all clinical indicators including antipsychotic usage, unplanned weight loss, skin breakdown, assessment compliance. 2011- Community grew resident occupancy to 91.2% YTD. YTD profit margin 26.4% in extended care. YOY House Profit Growth 21%. Net Operating Income $182K above budget . Quality Assurance Score of 90. Deficiency Free Survey from Department of Public Health. 2012- Awarded Chairman’s/Presidential Award for the Northeast Region. 12% YOY profit growth. $226K above budget in Net Operating Income . 6% increase in overall revenue. Occupancy 98.2% YTD. Team Member Turnover under 25.6%. All clinical indicators successfully met. 2013- 15% YOY House Profit growth. Net Operating Income $510K above budget. Year End Occupancy 99.2%. Customer Service Scores 4.02 out of 5.0. Team Member Engagement scores 4.86 out of 5.00 Top 5% in company overall. Developed an Executive Director in Training. Maintained a Deficiency Free Survey from Department of Public Health. Team Member Turnover less than 26.92%. Partnered and provided resources to sister community as needed.

Waltham, Ma, Us

AL Community consisting of AL/ALZ apartments. Responsible for the day to day operations of the community including the profit and loss. Plan, implement, monitor, direct and evaluate all aspects of the operation.Meet financial expectations, maintain high resident and family satisfaction and ensure quality.Increased YTD Occupancy in 2009/2010 of 90% and a Net Operating Income Profit Margin of 17%. In 2009 achieved a favorable Net Operating Income of 176K above budget. Work closely in conjunction with Senior Operator and Accounting team to maximize ADR and REVPARManaged a staff of 89 front line associates and 8 department heads.

Waltham, Ma, Us

All ALZ Memory Impairment Community consisting of 60 ALZ Apartments. Responsible for the day to day operations of the community including the profit and loss. Plan, implement, monitor, direct and evaluate all aspects of the operation.Meet financial expectations, maintain high resident and family satisfaction and ensure quality.Achieved 2008 Best Financial & Business Excellence Award & The One Company Fund Award. Maintained YTD Occupancy in 2008 of 103% and a Net Operating Income Profit Margin of 37%. In 2008 achieved a favorable Net Operating Income of 250K. Work closely in conjunction with Senior Operator and Accounting team to maximize ADR and REVPARMaintained Compliance within The Department of Public Health Assisted Living Regulations in 2008 with a deficiency free survey. Managed a staff of 60 front line associates and 6 department heads.Promoted to a larger AL community in Avon, CT. River Ridge at Avon.

Ct, Ridgefield, Us

Sheraton Tarrytown, Tarrytown, NY Assistant General Manager for this new build 150 room hotel with 1,200 sq. ft. of banquet space. Obtained 100% RevPar Index within 8 weeks of operating. Interviewed and hired a team of 16. Responsible for Front Office Supervisors, Concierge/Bellman, VIP Lounge Attendant, Front Office, and Night AuditorsReporting to the General Manager, responsible for managing all aspects of Front Office operations for a 150 room hotel and a $6.1 million room revenue budget.Built and maintained property management systems Galaxy and Starlink.Responsible for Accounts Payable and Accounts Receivable Aggressively apply and implement revenue strategies to maximize profit and rev par index.  Training Courses Completed Starwood Room University  Starwood StarDorm Revenue Management Course Starwood Service Culture Training  Starwood Train the Trainer Service Culture Training

Ct, Ridgefield, Us

Courtyard by Marriott, Shelton, CT Front Office Manager for this 161 room hotel, with 7,000 sq. ft. of banquet space, YTD room sales volume is $2,274,645, Occupancy of: 67.9%, ADR of $120.98, Revpar of: $82.14 Manage front desk staff of 8 associates. Have completed all responsibilities in HousekeepingAggressively apply revenue strategies with General Manager and Director of Sales to maximize profit.Work closely in conjunction with Marriott Global Revenue Manager to yield booking restrictions and to maximize ADR and REVPARSuccessfully completed Front Office Budget for 2006 that was presented to the CFO, CEO and with other property’s management team for approval.Work closely with Director of Sales to gain personal knowledge of top producing corporate clients in the market Communicate with upper management, management team, and associates daily on improving overall service and satisfaction for all guests (currently at a overall score of 89%)

Master'S Degree, Health/Health Care Administration/Management

Bachelor Of Business Administration (B.B.A.), Health/Health Care Administration/Management