Jake Silva Email & Phone Number

Boise, Idaho Area

Provide leadership and coordination in the implementation of the state's child welfare Continuous Quality Improvement activities.Devise tools and initiatives to measure the effectiveness of state child welfare programs, services, and outcomes through the coordination, collection, and reporting of both qualitative and quantitative data from internal and external stakeholders; case record reviews; and quality assurance reviews.Identify, describe and analyze strengths and areas… Show more Provide leadership and coordination in the implementation of the state's child welfare Continuous Quality Improvement activities.Devise tools and initiatives to measure the effectiveness of state child welfare programs, services, and outcomes through the coordination, collection, and reporting of both qualitative and quantitative data from internal and external stakeholders; case record reviews; and quality assurance reviews.Identify, describe and analyze strengths and areas needing improvement in the child welfare system. Then test, implement, learn from and revise solutions. Show less

Mental Health Agency that provides an array of counseling and psychosocial rehabilitation services, as well as psychotropic medication management and substance abuse treatment. OPERATIONS AND HUMAN RESOURCES MANAGERDirect corporate Training and Development, including employee orientation and onboarding; ongoing staff education; and production of written, audio and visual training materials. Improve operational systems, processes and policies in support of organizational goals… Show more Mental Health Agency that provides an array of counseling and psychosocial rehabilitation services, as well as psychotropic medication management and substance abuse treatment. OPERATIONS AND HUMAN RESOURCES MANAGERDirect corporate Training and Development, including employee orientation and onboarding; ongoing staff education; and production of written, audio and visual training materials. Improve operational systems, processes and policies in support of organizational goals, accreditation requirements, and healthcare laws. Drive initiatives that contribute to long-term operational goals and financial viability. Manage departments and increase the effectiveness and efficiency of IT, Customer Service, Finance, Payroll Management and Corporate Compliance. Build and customize EHR reports and templates. Monitor Meaningful use criteria standards. Maintain personnel files and track employee benefits.Key Accomplishments:• Secured $250,000 in EHR meaningful use incentives by developing new clinic workflows.• Reduced annual employee turnover average by 80% from 25 to 5 through the development of training curriculums, implementing rewards programs and revamping employee benefits methodologies. Show less

COMMISSION ON ACCREDITATION OF REHABILITATION FACILITIES (CARF)Promote the quality, value, and objective outcomes of mental health services through the effective implementation of accreditation standards. Serve as a liaison between upper management and physicians, counselors, and supportive staff to ensure the continuous improvement of services that center on enhancing the lives of persons served.

Respond to Audit requests by State Integrity Units and Private Insurance companies. Monitor qualitative and quantitative mental health services outcomes. Monitor emergency evacuation planning and quarterly training. Provide one-on-one feedback and training to Clinicians, Case Mangers, and Psychosocial Rehabilitation workers.

Support individuals with serious and persistent mental illnesses to obtain social services and learn fundamental skills necessary for self-advocacy, independence, and self-actualization.

Hardware/Software research, selection, purchasing, and installation. Network wiring and maintenance. End-user support and training. Key Accomplishments:• Reduced annual operational costs by negotiating new service contracts, procuring new technologies and reducing waste from day-to-day activities.• Reduced downtime through better staff training and installation of business-class hardware.

Idaho Falls, Idaho

A multi-national company that manufactures and distributes nutritional, pharmaceutical, personal care, facial care, home hygiene, and other wellness products directly to the consumer through a full-service catalog and Internet shopping system.SPANISH CUSTOMER SERVICE MANAGER Increased productivity through individualized training, enforcing policies and procedures, reducing employee turnover, and enhancing morale. Evaluated employee and team performance, developed goals and… Show more A multi-national company that manufactures and distributes nutritional, pharmaceutical, personal care, facial care, home hygiene, and other wellness products directly to the consumer through a full-service catalog and Internet shopping system.SPANISH CUSTOMER SERVICE MANAGER Increased productivity through individualized training, enforcing policies and procedures, reducing employee turnover, and enhancing morale. Evaluated employee and team performance, developed goals and strategies for improvement, and implemented programs to reward achievements. Inspired and empowered employees helping them develop necessary skills to be successful and advance their professional careers with the company.Key Accomplishments• Worked directly with company Vice-Presidents to develop new policies that were implemented worldwide aimed at the retention of new customers.• Turned the lowest performing team in the call center into one of the top 3 teams in the company through transparency, accountability, and innovative communication practices. Show less

A leading provider of home security solutions that help individuals realize the peace of mind that comes from securing the things that matter most.SALES ASSOCIATEIncreased overall revenue by over $110,000 as one of the Top Ten sales associates. Provided informational and motivational training for other sales associates. Assisted in geographical market research aimed at identifying optimum customer audience.

Bachelor Of Science (B.S.), Psychology And Organizational Communications

Activities and Societies: Think Consulting, Newel K. Whitney Society. EXECUTIVE VICE-PRESIDENT @ Think Consulting Negotiated.

General Studies, C++ And Java